Driver Services CRASH Unit - Administrative Assistant II (Remote)

Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us
The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !
As a State of Colorado employer, the Department of Revenue offers a competitive benefits package to permanent employees:
PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
Medical , Dental , and Vision insurance coverage
Automatic Short-Term and Optional Long-Term Disability Coverage
Life and AD&D Insurance
Flexible Spending Accounts (FSAs)
Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
11 Paid Holidays Annually and Accrued Annual and Sick Leave
In addition, a variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program
Helpful Tips For Applying
Applying for a Job with the State of Colorado .
What Happens After You Apply.
Description Of Job
The Division of Motor Vehicles (DMV) provides services used by nearly every resident of the State. Colorado residents utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
The DMV Driver Services Program exists to administer motor vehicle statutory requirements affecting driver's privileges to compile and house motor vehicle related data and documents through data entry, electronic imaging, and filing. To provide copies, reports, and information pertaining to motor vehicle data and documents upon request from law enforcement and governmental agencies. Process requests from the general public and collect appropriate fees.
We're hiring a CRASH Unit Administrative Assistant II. This position is responsible for the data entry of crash reports ensuring accuracy while entering the information into the DRIVES system, and providing excellent customer service when responding to inquiries and following up with customers.
Primary Duties Include, But Are Not Limited To
Reading the crash report to verify all required information is listed on the report
Entering the data or rejecting the report back to police agencies when errors are present.
Reviewing previously completed reports for quality assurance and correcting any data entry errors that are present
Providing administrative support for the analysis of customer records.
Reviewing documentation provided by subrogation companies or law offices and adding financial responsibility or accident judgment suspensions when appropriate.
Reviewing clearance documents for accuracy and completeness and processing them to reinstate driving privileges
Remote Work Information
This position is designated as remote but may be required to work from a department office building location based on business needs.
Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
Employees are required to be working online during normal business hours (8:00 am to 5:00 pm Monday-Friday).
All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.
Although it is designated as remote, the position is part of the State classified personnel system and requires applicants to be a current Colorado Resident at the time of application per The Colorado Constitution, Article XII, Section 13. Employees are required to be physically present in the state of Colorado every day they perform work. Any work performed out of state is strictly limited, requires a formal work plan, and must be approved in advance. Probationary employees are ineligible to work out of state.
Check out our DMV video: https://youtu.be/9isQWl9grYc
Residency Requirement
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description
G3A3XX Administrative Assistant II
Minimum Qualifications
Experience Only:
Two (2) years of General Clerical work experience in a professional office setting.
General Clerical Work Experience Is Typically Performed By Office Clerks And/or Administrative Assistants This Includes, But Is Not Limited To Tasks Such As
Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community.
Data Entry including: entering information into a program or database (appointments, contact information, customer records)
Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Suite
Regular, daily work responsibilities utilizing computer systems, printers, copiers, fax machines and other technologies
Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports
In order to be considered for this position, your clerical experience must be documented on your application. (Part-time experience will be pro-rated.)
Or
Education And Experience
A combination of related secondary education and/or relevant General Clerical work experience in a professional office setting experience equal to two (2) years
Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Preferred Qualifications
Data Entry experience
Experience with pulling data and creating reports
Ability to provide high quality customer service in a high volume environment or call center
Working knowledge of Google Suite applications
Strong attention to detail
Experience working in a regulatory environment: understanding and applying rules, laws, and policies
Conditions Of Employment With The CDOR
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR , all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Pursuant to the Universal Driving Standards Policy , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who
Have an assigned State fleet vehicle
Are required to operate a vehicle as part of the position
Utilize a State fleet vehicle as a pool vehicle
Applicants must be legally eligible to work in the United States to be appointed to this position. DOR uses E-Verify to confirm the eligibility of all newly hired employees. DOR does not provide sponsorship for employment-based visas.
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

Work arrangement
Yes