Senior Systems Engineer - SCCM / Endpoint Management

The Infrastructure Systems Architect focuses on design configuration, security and the health of NJM’s systems management solutions. This position provides directions for workstation client provisioning as well as maintaining systems at current patch versions. The position is also responsible for creating, operating, and monitoring solutions to secure NJM’s systems and data including on-premises end user computing technologies while supporting IT and business objectives.
This role involves collaborating with various IT teams, business partners, and project managers to identify requirements, develop implementation plans, and deliver solutions. As a senior position it is expected guidance in all facets (technical or enterprise knowledge) will be provided for lower-level team members. The official NJM job title is Infrastructure Systems Architect.
Essential Duties and Responsibilities:
Microsoft System Center Configuration Manager (SCCM) Administration
System upgrades and future state planning
System health monitoring
Create and maintain Windows workstation Operating System build procedures
Device driver management for authorized hardware
Enablement and monitoring of Windows workstation client patch management
Deployment of application packages
Software package availability, workstation builds and system updates communications
Infrastructure Systems Administration
Provide oversight and assistance to team members related to systems management platform administration
Work closely with BU/software requestor aiding technical expertise with new system implementations
Recommend new and emerging technologies to solve business problems
Participate in yearly Disaster Recovery exercise
Client computing hardware evaluations
Install, configure, test and maintain systems, application software and infrastructure tools.
Infrastructure Projects
Coordination and deployment of Patch Management approved security and software updates
Perform yearly Microsoft license inventory for true-up positions
Fulfill ad hoc client configuration deployment and reporting requests
Serve as a key team member using existing technical knowledge and have the skills to perform specific projects independently
Maintain the highest levels of systems and infrastructure availability
Interact with other engineers and management to recommend areas of improvement for operational efficiency
Work closely with technical and non-technical personnel within and across NJM departments and vendors
Accountable for managing all assigned tasks and projects
Support
Provide Tier 3 client problem support and troubleshooting for Windows Operating Systems and application software package deployment
Create and maintain documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions
Provide technical support for all IT Infrastructure enterprise systems
Address ticket assignments in a timely manner
Documentation
Prepare documentation for consumption by peers and co-workers is complete, accurate, and available.
Ensure documentation formatting utilizes standard formats and templates where made available.
Maintain appropriate information in engineering design documents, implementation plans, service calls, change control records and work order problem tickets.
Required Qualifications:
15+ Years as a Systems Engineer and SCCM Administrator
Bachelor’s degree in computer science or equivalent work experience required
Preferred Qualifications:
Microsoft 365 Endpoint Administrator Associate Certification
Microsoft 365 Mobility and Security Certification
Microsoft 365 Identity and Services Certification
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $144,643-$167,898
Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.