Appraisal Vendor Coordinator

The Appraisal Vendor Coordinator oversees and works with NJM shops to ensure processes are followed and customer issues are resolved.
Essential Duties and Responsibilities:
Serve as a liaison between various General Claims departments on repair processes
Ensure NJM shops complete required processes to keep customers and NJM informed of repair status
Provide updates to customers and Claims staff of status of repair escalations
Document all issues into NJM’s Vendor Tracker
Serve as a point of contact for Enterprise Rent-a-Car to monitor rental average for NJM shops
Recover reimbursements from NJM shops due to excess rental or corrective repairs needed
Address all Customer Surveys needing attention involving negative shop performance and/or customer dissatisfaction
Review estimates from NJM Staff and Independent Companies as part of a bi-monthly Audit
Perform Paint & Material calculations to resolve cost issues with shops
Provide monthly report on shops not following required update process
Complete arbitration responses on a monthly basis
Required Qualifications:
Strong communication skills
Minimum 3 years repair shop or Auto Appraiser experience
Ability to prioritize workload
High School Diploma or GED
Preferred Qualifications:
Experience with NJM’s Vendor Portal
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $77,698-$90,252
Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.