Merchant Support Representative

Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Merchant Support Specialist (German-speaking) to join our ever evolving Merchant Operations team within Global Payments Europe and help shape the future of global commerce.
What you’ll own
Provide timely and professional support to merchants via email and phone, ensuring a positive customer experience
Handle merchant inquiries and claims related to payments, transaction processing, statements, portal access, declined transactions, and account adjustments
Investigate and resolve incidents associated with card acceptance and payment processing activities
Support merchants in navigating customer portals and understanding payment-related processes and services
Maintain confidentiality and ensure compliance with company policies and information security requirements
What you’ll bring
Fluency in German and Czech; other language skills are considered an advantage
Strong customer service mindset with a commitment to delivering high-quality support
Excellent communication and interpersonal skills with the ability to build trust and rapport with customers
Strong problem-solving skills, sound judgment, and the ability to manage multiple priorities effectively
Reliable, detail-oriented, and results-driven approach with the ability to work both independently and as part of a team
It’s a bonus if you have
Experience in customer support, merchant services, payments, banking, or financial services
Knowledge of payment processing, card acceptance, or transaction lifecycle management
Experience working with customer portals, ticketing systems, or CRM platforms
Additional requirements
Professional and confidential handling of sensitive customer and business information
Proactive approach to process improvements and operational excellence
Ability to contribute to innovation and continuous improvement initiatives within Merchant Operations
Strong focus on accuracy, accountability, and customer satisfaction
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
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