Recreation Center Assistant Supervisor

JOB LOCATION
30 Del Mar Cir Aurora, Colorado 80011-8256
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
Make a difference in the lives of real people every day
Diverse community
Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
Access to innovation workspaces
PRIMARY DUTIES & RESPONSIBILITIES
The city of Aurora's Parks, Recreation and Open Space (PROS) Department's mission is to encourage active lifestyles and create healthy environments for people, nature and community.
The award-winning operation consists of seven divisions (Golf, Open Space and Natural Resources, Parks Operations, Planning, Design and Construction, Recreation, Business Services and Communications) that collectively manage more than 8,000 acres of open space, 100+ parks, 180+ athletic fields, over 100 miles of trails, three nature centers, two reservoirs, five recreation centers, five golf courses, indoor and outdoor aquatic facilities and one of Colorado's largest municipal urban forestry programs.
Aurora PROS is committed to delivering exceptional public service while being responsible stewards of its diverse system of parks, programs, natural resources and amenities that enhance the daily quality of life for Aurora residents.
The hiring salary for this role is $54,564 - $68,205 annually
Salary to be commensurate with experience.
The deadline to submit applications is October 25, 2026. The City of Aurora will conduct ongoing application screenings on a first-come, first-served basis; once we determine we have a qualified pool of applicants, this position may close quickly and without notice.
Position overview:
Recreation Center Staff ensure the facility is welcoming, safe, and efficient by assisting customers, managing registrations and transactions, maintaining clean spaces, and supporting programs and events. This role supervises staff and daily operations to ensure consistent, high‑quality service.
PRIMARY DUTIES & RESPONSIBILITIES
Recruit, select, assign, and supervise staff; provide ongoing coaching and administer appropriate discipline fairly and consistently, documenting actions per city procedures
Maintain clear, timely communication with customers, staff, and supervisors, including sharing updates, concerns, and important operational information
Provide friendly, professional service by greeting customers and responding to inquiries regarding programs, facilities, and services in person, by phone, and in writing
Educate customers about facility rules and safety procedures and ensure compliance
Resolve customer concerns, routine problems, and complaints; escalate issues as needed
Operate POS/recreation software, including tasks such as account management, registrations, memberships, and facility rentals
Handle financial transactions
Balance cash drawers and prepare end-of-shift reconciliation and deposit logs
Secure deposits, report discrepancies, and follow cash-handling procedures
Prepare operational or shift reports
Supervise program registration, membership, and attendance tracking
Manage logistics for facility rentals, including tours and facility rental agreements
Monitor inventories and purchase approved supplies
Oversee chemical storage and recordkeeping
Provide program support as needed, including assuming duties when required
Assist with setup, teardown, and equipment organization
Maintain knowledge of policies and procedures
Responds to emergencies
Perform routine cleaning and light janitorial duties
Open and close facilities following established checklists; ensure readiness, cleanliness, and safety
Perform other duties as assigned
The listed primary duties and responsibilities are not a comprehensive list of expectations for the job. Duties and responsibilities may change at any time with or without notice.
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered.
Education:
Bachelor's Degree in a related field
Experience:
3 years of experience in recreation center operations or a related field
1 year of supervisory experience
Knowledge:
Knowledge of business English, spelling, and math
Customer service best practices
Personal computers and related software applications
Skills:
Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
Strong customer service
Accurate data entry
Conflict resolution
Problem solving
Organizational and time management
Planning and scheduling
Abilities:
Establish and maintain effective working relationships with employees, citizens and elected officials
Communicate effectively both verbally and in writing
Handle sensitive situations with tact and diplomacy
Perform effectively in fast-paced and high-pressure environment
Maintain accurate records, prepare reports as needed
Understand, interpret and apply applicable rules, regulations and policies
Motivate staff, create a positive work environment, and hold staff accountable for achieving goals and developing their skills
Licenses and Certifications Required:
CPR/AED & First Aid within the first 6 months of hire
WORKING CONDITIONS
When a local announcement of emergency or disaster is declared by the city, all city of Aurora employees may be required to work as essential personnel.
Physical Demands:
Moderate physical work that involves moving no more than 50 pounds with or without assistance at a time
May require occasional pushing, pulling, bending and stooping
Occasional lifting, carrying, walking and standing for extended periods
Frequent hand/eye coordination to operate computer keyboard and office equipment
Clear vision to read and interpret reports, computer data and other written material
Frequent speech communication and hearing to maintain communication with employees and citizens
Work Environment:
Works primarily in a clean, comfortable environment; requires offsite work at various recreational facilities, public buildings and/or parks; works both indoors and outdoors in varying types of weather
Equipment Used:
Standard office equipment including personal computers
Equipment common to recreation functions
Janit