Senior Business Analyst

Duration: 9+ Months
Location: MN-Inver Grove, 100% Remote
Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Senior Business Analyst, you will join Turnberry's Business Transformation practice. Turnberry's Business Transformation practice is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change and driving continuous improvement across transformation initiatives.
Responsibilities
Analyze business objectives and user needs to elicit, document, and validate business and functional requirements
Translate business needs into detailed user stories that include business requirements, acceptance criteria, data mappings, and test scenarios
Create and share business process flows and system data flows to product teams and stakeholders
Pull, interpret, and summarize data to support requirements definition, inform strategic decision-making, and assess potential impacts to users and business processes
Assist QA and Development by reproducing reported defects, perform initial root cause investigation, and document findings to support issue resolution
Support user acceptance testing by communicating with internal users to ensure successful validation
Create, coordinate, and implement IT Change records within our ITSM change management platform
Maintain knowledge of interfacing applications and their relationships to support requirements analysis, troubleshooting, and impact assessments
Triage incidents and support requests to identify business impact, determine potential causes, and facilitate appropriate resolution efforts
Provide production support to users and help ensure systems operate in alignment with company policies and standards
Prepared for supporting additional systems within the CIAS umbrella
Build and apply knowledge of data privacy requirements, including the company cookie lifecycle and associated processes
Ensure IT Methodology and best practices are adhered to
Ensure adherence to IT methodology, security standards, and established best practices
Collaborate effectively with business analysts, technical teams, management, and cross-functional partners
Maintain and promote a strong safety culture by following all safety policies, procedures, and regulations
Demonstrate a positive, collaborative attitude and enjoys contributing to an engaging, supportive team environment while maintaining a strong focus on delivering high-quality results
Comfortable exploring applications of AI tooling to continuous improvement and support processes for better automation and efficiency
Qualifications
Excellent communication skills, both verbal and written
Excellent collaboration skills within the Product team and interfacing teams
Experience working with developers and quality engineers in a team setting using Agile/Scrum methodologies
A willingness to help drive items forward and assist in driving for a solution with the product team
Experience in requirements elicitation through the entire life cycle
Experience in Incident Management, Change Management, and Request Management
Strong SQL skills including writing complex queries to identify use case data
Experience with data analysis and data mapping
5+ years of business systems analyst experience to include:
Formulating and defining system scope and objectives for assigned projects
Gathering and preparing detailed system requirements and diagrams
Creating and modifying procedures to solve complex issues
Excellent communication skills, both verbal and written
Excellent collaboration skills within the Product team and interfacing teams
Experience working with developers and quality engineers in a team setting using Agile/Scrum methodologies
A willingness to help drive items forward and assist in driving for a solution with the product team
Experience in requirements elicitation through the entire life cycle
Experience in Incident Management, Change Management, and Request Management
Strong SQL skills including writing complex queries to identify use case data
Experience with data analysis and data mapping
5+ years of business systems analyst experience to include:
Formulating and defining system scope and objectives for assigned projects
Gathering and preparing detailed system requirements and diagrams
Creating and modifying procedures to solve complex issues
Preferred Qualifications
Experience with a Customer Identity and Access Management solution, e.g. Okta
Experience with cookie management software e.g. OneTrust
Experience with the following tools: ServiceNow (ITIL), Octopus, Terraform, SQL Server Management Studio, Visual Studio Code or other code editors
Experience with product delivery model, objectives and key results, and customer value focus
The salary range for this role is $95,000 to $135,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans With Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.

Work arrangement
Yes