Collections Representative

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.
The firm is seeking a Collections Representative to support our London office. This role is responsible for managing a portfolio of client accounts, ensuring timely payment of outstanding receivables, and working collaboratively across departments to support the firm’s financial goals.
The ideal candidate brings experience from a high-volume, high-value professional environment, preferably within a law firm, and demonstrates excellent communication, negotiation, and analytical skills.
Responsibilities:
Manage an assigned portfolio of client accounts, focusing on prompt resolution of overdue balances
Professionally follow up with clients by phone and email to secure payments and resolve outstanding issues
Work closely with Account Managers and Members to resolve billing discrepancies, clarify client matters, and facilitate payment
Monitor aged receivables and identify accounts at risk of non-payment; escalate when appropriate
Maintain accurate and up-to-date records of collection efforts in the firm’s systems (Aderant Expert Collections)
Assist in preparing collection reports and performance updates for Finance and practice group leadership
Collaborate with Account Managers to ensure aligned client communication strategies and to support overall client relationship goals
Contribute to process improvement initiatives aimed at increasing collections efficiency and client satisfaction
Collaborate across offices and departments, particularly between the London and Brussels teams, to support coordinated client outreach
Requirements:
Minimum of 3 years’ experience in collections within a law firm or high-value professional services environment
Demonstrated experience handling a high-volume, high-dollar accounts receivable portfolio
Proficient in Microsoft Office Suite, especially Excel and Word
Familiarity with Aderant and Expert Collections strongly preferred
Strong analytical and negotiation skills; able to assess client history and offer solutions to ensure payment
Excellent verbal and written communication skills; able to engage professionally with clients, Account Managers, and internal stakeholders
Strong attention to detail, organizational skills, and ability to prioritize work effectively
Proven ability to work independently while also contributing to a team-oriented environment
Customer service focused, with a professional, diplomatic, and client-facing demeanor
Ability to manage sensitive financial information with discretion and integrity
We offer a highly competitive salary and benefits package. Visit our website here. Equal Opportunity Employer.