Customer Success Manager

Job Description: Project Manager Customer Success
Location: WFH - Toronto
Duration – 6+ Months contract with solid potential for extension
Interview – 1-2 round Virtual
Role is for 37.5h/week
Must have skillsets:
Ability to work under pressure and meet deadlines
Excellent communication skills
Proficient in risk management and problem-solving
Proficient in setting expectations and resolving conflict
Strong organizational, and time management abilities.
Client-facing coordination
Implementation coordination
Service delivery
Project coordination
Stakeholder management
Risk/escalation management
Experience with Google Suite.
Salesforce Proficiency
Nice to Have skillsets:
Ability to think creatively and “outside the box”.
Bilingual proficiency.
Experience in customer-facing roles
Experience in Telecom or related industries
Prior experience in implementation, coordination, or project management
Description:
We are looking for someone capable of seamlessly providing client solutions through a solid governance framework. In this role, you will be responsible for aligning all teams along the value chain to meet their commitments and ensure the successful planning and delivery of telecommunications solutions with low risk, complexity, and business impact.
Key responsibilities:
Attend and lead solution meetings to resolve issues and communicate the status of solution delivery.
Collaborate with project teams, internal and external stakeholders to ensure the delivery of solution milestones.
Coordinate external and internal suppliers and contributors.
Define and monitor risks related to deployments and escalate issues if necessary.
Demonstrate strong communication skills to collaborate effectively with team members, stakeholders, and clients.
Involve solution stakeholders if necessary to ensure timely delivery.
Respond to client issues and resolve them during or after Enablement.
Assume end-to-end responsibility for the delivery of multiple orders and solutions.

Work arrangement
Yes