Operations Analyst Intern

Role: Operations Analyst Intern
About Company:
Blissclub is one of India’s fastest-growing apparel brands, built with a singular mission: to build comfortable and functional apparel for India. We are reimagining the apparel space not just designing products, but building a movement. What started as a community-first D2C brand has expanded into experience-led retail destinations where our Blissqueens don’t just shop, they connect, discover, and belong.
Founded in 2020 by ISB alum Minu Margeret, Blissclub raised its Series A of $15 million in May 2022, led by Eight Roads Ventures and Elevation Capital. This was followed by a Pre-Series B round of ₹33 crore and a Series B round of ₹160 crore, led by Singularity.
Featured on LinkedIn’s Top Startups list in 2022 and 2025, we’re one of India’s fastest-growing D2C brands redefining comfortable apparel for India.
Job Location: HSR Layout, Bangalore (on-site)
Duration: 3 months
About the Role:
This role sits across three things: returns, analytics, and warehouse operations.
You’ll own the returns function end-to-end across our D2C, B2B and retail channels, build the reporting and dashboards that give ops daily visibility, and work inside the live warehouse flow across our 3 fulfilment centres.
It’s a build role — you’ll be setting up processes and reporting from the ground up, not maintaining what already exists.
Project-driven, 3 months. You’ll be measured on what you ship.
What You’ll Own:
1. Returns & QC - D2C, B2B and Retail
Own the returns flow end-to-end across all channels — customer returns, exchanges, RTO and RTV
Build the SOPs for B2B and retail returns: inwarding triggers, TAT, ownership, and clear QC bucketing (pass, fail, damage, discard)
Define segregation rules so retail and B2B inventory stays cleanly separated, and handle exception cases with a documented approach
Track QC outcomes on returned inventory, monitor recovery rates, and flag where value is leaking
Build daily reporting on what came back, from which channel, and in what condition
2. Warehouse Operations
Work closely with warehouse teams across our 3 fulfilment centres on day-to-day execution
Track TAT adherence on returns inwarding, QC and putaway
Support inbound execution - ensure warehouses are prepped for incoming shipments with clear visibility on timelines and SKUs, and drive SLA adherence on inwarding and GRN closure
Reconcile shipped vs received quantities at SKU level, identify gaps (shortage, excess, damage), dig into root causes, and drive corrective action
Coordinate with warehouse teams and 3PL partners to unblock stuck inventory
3. Ops Analytics & Dashboards
Build the dashboards and reporting layer for operations
Pull data across systems, build views, and ship insights not raw data dumps
Extend coverage beyond returns: first mile, mid mile, last mile and POs
What We’re Looking For:
Recent graduate, or 0–1 years in operations, supply chain, e-commerce, or analytics
SQL - comfortable writing queries and working with large datasets
Strong Excel / Google Sheets
Comfortable using AI tools (Claude, etc.) to move faster on analysis and automation
A real understanding of how an e-commerce order moves - order, pick, pack, ship, deliver, return, refund, RTO
Quick learner and problem solver. You’ll be handed ambiguity, not instructions
Ownership mindset. In a startup nobody briefs you every morning - you find the gap and close it
Curiosity about D2C and about Blissclub specifically
What You Get:
A high-ownership scope to run with
Exposure across 3 fulfilment centres and D2C, B2B, marketplace and retail channels
Direct working relationship with the ops leadership team
www.blissclub.com

Work arrangement
No