Business Development & customer Service Manager

ROLE PURPOSE
Drive profitable B2B growth for VGO FOODS’ fresh cold-pressed juices, fresh juices and smoothies by acquiring new customers, managing key
accounts, coordinating daily orders and service, and ensuring timely collection of customer payments.
KEY RESPONSIBILITIES
Business Development & Sales: Identify and acquire customers across hotels, restaurants, cafés, caterers, corporate and institutional segments;
generate leads, conduct visits and product tastings, prepare quotations, negotiate approved commercial terms and achieve sales targets.
Key Account Management: Build long-term customer relationships, grow repeat business, introduce products, monitor customer-wise sales and identify account expansion opportunities.
Customer Service & Order Coordination: Record and verify daily orders; coordinate with Production, Procurement, Inventory and Dispatch for availability and timely cold-chain deliveries; communicate delays and resolve service issues.
Receivables & Collections: Track customer-wise invoices, due dates, outstanding balances and ageing; follow up with customer finance teams; obtain payment commitments and remittance advice; coordinate ledger reconciliation and invoice dispute resolution with Accounts; escalate overdue accounts and monitor credit limits. Recommend supply holds or credit changes only with management approval.
Quality & Internal Coordination: Log product complaints with batch and date details, coordinate with Quality/Production on investigation and approved CAPA, and maintain accurate communication across internal departments.
MIS & Reporting: Maintain sales pipeline, customer database, visit plans, order reports, sales forecasts, weekly receivables ageing and collection forecasts; submit timely management reports.
KEY PERFORMANCE INDICATORS
Sales achievement and growth • New active B2B customers • Customer retention and repeat orders • Order accuracy and delivery coordination • Customer complaint closure • Monthly collection target achievement • Reduction in overdue receivables • Payment commitment adherence • Credit-limit
compliance • Timely and accurate MIS.
QUALIFICATIONS & EXPERIENCE
Bachelor’s degree in Business, Marketing, Commerce, Hospitality or a related field; MBA is an advantage. Preferably 3–6 years’ experience in B2B sales, key account management or customer service. Food & Beverage, FMCG, hospitality or institutional sales experience is preferred. Receivables
follow-up and credit-control experience is an advantage.
REQUIRED SKILLS
Strong communication, negotiation, customer relationship and follow-up skills; commercial understanding of pricing, margins, credit terms and collections; proficiency in Excel, email and sales reporting; ERP/CRM experience preferred; organised, accountable and comfortable working in a
fast-paced, daily-order manufacturing environment.
AUTHORITY & EXPECTATIONS
Responsible for sales, customer servicing, order coordination, payment follow-ups and timely escalation of risks. Discounts, credit-limit changes, payment-term revisions, write-offs, refunds, legal action, product-safety decisions and supply suspensions require authorised management approval.
Local customer travel and coordination with early-morning dispatch may be required.
Objective: Grow B2B sales profitably, deliver reliable customer service and convert sales into timely cash collections while maintaining disciplined credit
control.

Work arrangement
No