Technical Support Specialist

Role Description This part-time Technical Support Specialist role is a hybrid position based in Abu Dhabi Emirate, United Arab Emirates, with some flexibility for work from home. The specialist will provide technical and customer support related to order processing, shipment tracking, and documentation systems used in the copper cathode supply chain. Day-to-day tasks include responding to inquiries, diagnosing and resolving technical issues, escalating complex problems when needed, and maintaining accurate records in internal systems. The role also involves monitoring service performance, identifying patterns in technical incidents, and suggesting improvements to enhance customer satisfaction. Collaboration with operations, sales, and logistics teams is essential to ensure smooth coordination and timely issue resolution.
Qualifications
Strong Technical Support and Troubleshooting skills to identify, analyze, and resolve system and process issues.
Solid Analytical Skills to interpret data, detect patterns in incidents, and propose practical solutions.
Customer Support and Customer Satisfaction focus, with the ability to handle inquiries professionally and maintain positive relationships.
Effective communication skills in English, both written and verbal; additional languages are an advantage.
Comfort with using CRM, ticketing tools, and basic office software; experience in trade, logistics, or commodities is beneficial.
Ability to work independently in a hybrid environment, manage part-time schedules, and prioritize multiple tasks.
Relevant diploma or degree in IT, engineering, business, or a related field is preferred, or equivalent experience in technical support.

Work arrangement
Hybrid