Live opening · Posted 2 days ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
Key Responsibilities
Handle inbound and outbound calls with international customers.
Understand customer concerns and identify reasons for cancellation or discontinuation.
Convince customers to continue using the company's products or services through effective retention strategies.
Address customer complaints professionally and provide suitable resolutions.
Explain product or service benefits, offers, and alternatives to retain customers.
Maintain customer satisfaction while achieving retention targets and performance metrics.
Follow company policies, quality standards, and call-handling procedures.
Maintain accurate customer records and update call details in the system.
Experience: Minimum 1 year Exp retention Mandatory
Work arrangement
No
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