CRM Executive

Company Description Franchise India Holdings Limited (FIHL) is Asia’s largest integrated franchise solutions company, operating since 1999 as a leading authority on franchising, retail, and licensing. FIHL has supported millions of investors in identifying suitable franchise opportunities and has guided organizations across diverse sectors in both domestic and international expansion. The company focuses on providing comprehensive advisory services that connect businesses with growth opportunities. Knowledge, opportunity, network, and success form the core of FIHL’s value proposition for partners and clients. Professionals joining FIHL are part of a dynamic environment that supports entrepreneurship and business growth.
Role Description The CRM Executive is a full-time, on-site role based in Faridabad. This position is responsible for managing and optimizing customer relationships through the company’s CRM systems, ensuring accurate data entry, updates, and reporting. Day-to-day tasks include monitoring customer interactions, tracking leads, supporting sales teams with timely information, and coordinating follow-ups to enhance customer retention and experience. The role also involves analyzing customer data for trends, preparing performance dashboards, and sharing insights with management to improve engagement strategies. The CRM Executive collaborates with sales, marketing, and operations teams to ensure consistent communication and a seamless customer journey.
Key Responsibilities:
• Maintain and manage customer data efficiently.
• Perform basic data mining and database management tasks.
• Handle soft calls and coordinate with clients during event/show periods.
• Ensure timely updates and accuracy of records.
• Support the CRM team in daily operational activities.
• Coordinate with internal teams for smooth execution during shows and events.
Required Skills:
• Good communication skills (verbal and written).
• Good typing speed and computer proficiency.
• Basic knowledge of data mining and CRM handling.
• Basic knowledge of MS Office and computer operations.
• Comfortable handling soft calls with clients/customers.
• Should be flexible to work late during show/event periods when required.
Candidate Requirements:
• Candidate should be from a nearby location for ease of travel.
• Must be proactive, responsible, and willing to learn.
0.6 month to 2 years of experience.
• Ability to work in a fast-paced environment.
Preferred Qualification
• Graduate/Fresher or candidates with basic CRM knowledge can apply
0-2 years of experience.

Work arrangement
No