Call Center Executive

Company Description: Azim Technologies Pvt Ltd is a business solutions provider offering scalable BPO, KPO, and comprehensive support services to help organizations grow without adding operational complexity. The company specializes in customer experience, sales support, lead generation, back-office operations, HR solutions, data processing, and knowledge services. Its teams use structured processes and performance-driven management to deliver reliable, efficient outcomes. Azim Technologies focuses on building better operations for clients rather than simply outsourcing tasks, creating long-term value and growth opportunities.
Role Description: The Call Center Executive will handle outbound calls for the Australian Region, respond to customer inquiries, and provide clear, courteous, and timely information. Responsibilities include resolving customer issues, logging interactions in company systems, and following established scripts and guidelines while maintaining a high level of professionalism. The role involves coordinating with internal teams to escalate complex cases, supporting basic sales and lead generation activities, and meeting individual and team performance targets. This is a full-time, on-site role based in the Pune Division, requiring a consistent presence during assigned shifts.
Qualifications
Strong Customer Support and Customer Service skills, with the ability to manage queries and resolve issues effectively.
Excellent Communication abilities, including clear verbal and written communication and active listening.
Experience or familiarity with Contact Centers, including call handling procedures, CRM tools, and performance metrics.
Sales skills to support upselling, cross-selling, and lead generation during customer interactions.
Ability to work in a fast-paced, target-driven environment with strong time management and organizational skills.
Basic computer literacy and comfort using call center software and productivity tools.
Prior experience in a call center or customer-facing role is preferred but not mandatory.
Minimum educational qualification: high school diploma or equivalent; higher education is an advantage.
Ability to work an Australian time shift 4.30 am to 1:30 pm

Work arrangement
No