AGM - SERVICE

Hykon India Ltd manufactures and distributes power electronics, solar systems, lithium batteries, hybrid inverters, E-Auto and energy storage products, headquartered at KINFRA Park, Kakkanad, Kochi.
Role details
Experience: 5–10 years in after-sales service in the power electronics or related industry, with at least 3 years leading a multi-location service team
Qualification: B.Tech / Diploma in Electrical, Electronics or EEE
Reports to: GM – Service
Role: Owns the complete after-sales service function across all Hykon products — service quality, turnaround time, warranty cost and team productivity.
Key responsibilities
Run the service network: in-house engineers, technicians and authorised service partners across all territories
Set and hold complaint turnaround time (TAT) and first-time-fix targets by product line
Control warranty cost: failure analysis, replacement approvals, recovery claims from suppliers
Plan spares stock with stores so no call waits for parts and no slow-moving spares pile up
Feed recurring field failures back to R&D, production and QC with root cause
Hire, train and review the service team on monthly KPIs Present weekly and monthly service dashboards to management
Skills required
Working knowledge of power electronics products
Team handling across multiple locations
Data-driven: CRM ticketing, ERP, Excel dashboards Dealer and key-customer escalation handling
Salary : 9 L - 12 L Per annum
Contact : Number : - 8593075050
Mail ID : jobs@hykonindia.com

Work arrangement
No