Head of Client Relationship And Servicing

We're hiring: Head of Client Relationships & Servicing
Work mode: Full-time | Gurugram (on-site)
Experience: 3-6 years
Industry: Education / EdTech / Academic Services preferred
About Peak Potentia
Peak Potentia is an education organisation dedicated to helping students achieve their academic goals through personalised learning and academic support. We combine expert guidance, proven methodologies and technology to create impactful learning journeys.
The role
We're looking for a proactive, organised and people-focused professional to manage our parent and student relationships, oversee post-enrolment servicing, and ensure an exceptional client experience. You will be the bridge between our students, parents, faculty and internal teams, using both people skills and smart tools (including AI) to drive seamless service delivery and long-term relationships.
Key responsibilities
- Be the primary point of contact for parents and students, building strong, long-term relationships.
- Ensure smooth coordination of classes, faculty, schedules and learning plans.
- Handle queries, concerns and feedback promptly and proactively.
- Work closely with faculty and internal teams to ensure high-quality service delivery.
- Drive client satisfaction, renewals and referrals.
- Use digital tools and AI to streamline communication, track follow-ups and improve the overall client experience.
What we're looking for
- 3-6 years of experience in education, EdTech, academic services or client servicing.
- Experience managing parent and student relationships, preferably in an educational setting.
- Excellent communication, coordination and problem-solving skills.
- Comfortable using digital tools and AI (e.g. CRM, Google Workspace, scheduling tools, basic AI tools) to manage operations and communication.
- A proactive, empathetic and ownership-driven mindset.
What we offer
- A leadership role with real ownership.
- Performance-based incentives.
- Opportunities to grow with a supportive team.
Base pay :60k per month + performance incentives
How to apply
Send your CV and a short note on why this role suits you to chavi@peakpotentia.com, or apply directly through LinkedIn.
Contact: +91 98118 34466
Location: 3rd Floor, 108, Arjun Marg, Gurugram, Haryana

Work arrangement
No