Customer Support Executive (WFH)

Company Description NoBrokerHood is a technologically advanced visitor, community, and finance & asset management platform designed to make life secure and convenient for gated societies across India. Launched in 2018 as a subsidiary of NoBroker—India’s first prop-tech unicorn—it has rapidly become a market leader, managing over 25,000 societies and serving more than 4.8 million families. The platform supports all key stakeholders, including administrators, management committees, security staff, and residents, and provides additional services such as home maintenance and property renting or selling. NoBrokerHood also enables revenue generation for societies and businesses through features like Monetisation and Marketplace. Backed by strong security credentials, including Level 1 PCI-DSS, GDPR and PDPB 2019 compliance, ISO 27001 certification, and recent funding from Google, NoBrokerHood continues to expand its community management offerings.
Role Description The Customer Service Specialist is a full-time, on-site role based in Bengaluru, focused on delivering prompt and reliable support to NoBrokerHood users. This role involves handling inbound calls and messages, resolving queries related to the app’s features and services, and guiding residents, society admins, and guards through processes and issue resolution. The specialist will document interactions, track recurring concerns, and collaborate with internal teams to improve the overall customer experience. Day-to-day responsibilities include maintaining high service standards, ensuring timely follow-up, and sharing user feedback to help enhance product functionality and service quality.
Qualifications
Strong customer-facing skills, including Customer Support and Customer Service capabilities.
Ability to drive positive Customer Satisfaction and Customer Experience across diverse user groups.
Professional Phone Etiquette and clear, empathetic verbal and written communication skills.
Good problem-solving skills, with the ability to handle high-volumes of queries calmly and efficiently.
Comfort using CRM tools, ticketing systems, and mobile applications; prior experience in tech or SaaS support is an advantage.
Ability to work on-site in Bengaluru, collaborate with cross-functional teams, and adapt to a fast-paced environment.
Bachelor’s degree or equivalent experience in customer service, communications, business, or a related field preferred.

Work arrangement
Yes