Ecommerce Specialist

Company Description Self-employed ecommerce professionals manage and grow online retail operations across multiple platforms, focusing on driving sales and improving customer experience. Work typically involves end-to-end ownership of product listings, pricing strategies, order management, and performance tracking. The environment is dynamic and entrepreneurial, requiring adaptability and a strong results-oriented mindset. Collaboration with suppliers, logistics partners, and marketing support is common to ensure efficient operations and timely delivery. This setting offers opportunities to build broad expertise in ecommerce, sales, and customer service.
Role Description The Ecommerce Specialist is a full-time, on-site role based in Ghaziabad, responsible for managing daily online sales operations. The role involves setting up and optimizing product listings, maintaining accurate inventory and pricing, and coordinating order processing and fulfillment. The specialist will monitor platform performance, analyze sales data, and implement strategies to increase conversions and improve customer satisfaction. Responsibilities include responding to customer inquiries, handling service issues, and ensuring prompt resolution of order-related concerns. The role also requires close coordination with internal and external stakeholders to streamline processes and support growth across ecommerce marketplaces and owned online channels.
Qualifications
Candidates should possess strong E-Commerce and Sales skills to manage online listings, drive revenue, and optimize platform performance.
Candidates should possess solid Customer Service and Communication skills to handle inquiries, resolve issues, and maintain a positive buyer experience.
Candidates should possess robust Analytical Skills to interpret sales reports, track KPIs, and support data-driven decision-making.
Relevant experience with ecommerce platforms (such as Amazon, Flipkart, Shopify, or similar marketplaces) is beneficial.
Proficiency in basic computer applications, spreadsheets, and online tools used for inventory and order management is preferred.
Ability to work independently on-site in Ghaziabad, prioritize tasks, and meet deadlines in a fast-paced environment.
A diploma or bachelor’s degree in business, marketing, commerce, or a related field is advantageous, along with prior experience in retail or online sales.

Work arrangement
No