Technical Support Engineer

Company Description ThriveIT focuses on simplifying technology, accounting, and growth for modern enterprises, helping organizations operate more efficiently and scale with confidence. The company provides integrated solutions and services that reduce complexity and streamline day-to-day business operations. By aligning technical expertise with practical business needs, ThriveIT supports clients in optimizing their IT environments and financial processes. Team members collaborate closely with customers to deliver reliable, user-friendly solutions that enable sustainable growth and long-term success.
Role Description The Technical Support Engineer is a full-time remote role responsible for providing timely and effective technical assistance to ThriveIT’s customers. Day-to-day tasks include diagnosing and troubleshooting software, hardware, and network issues, handling support tickets, and guiding users through solutions in a clear and professional manner. The role involves collaborating with internal teams to escalate complex problems, documenting incident details and resolutions, and contributing to knowledge base articles and support documentation. The Technical Support Engineer will also help improve support processes, gather feedback from customers, and ensure a high quality of service that aligns with ThriveIT’s standards and customer expectations.
Qualifications
Candidates should possess strong Technical Support skills, including experience with ticketing systems and remote diagnostics.
Candidates should possess Troubleshooting and Analytical Skills to identify root causes and implement effective solutions.
Candidates should possess Customer Support and Customer Service skills, with the ability to communicate clearly and professionally with diverse users.
Relevant experience with common operating systems, basic networking concepts, and business software environments is beneficial.
Strong written and verbal communication skills, attention to detail, and the ability to work independently in a remote setting are required.
Prior experience in a technical support or help desk role and relevant certifications (such as CompTIA A+ or Network+) are a plus.

Work arrangement
Yes