Junior Support Engineer

Company Description ThriveIT focuses on simplifying technology, accounting, and growth for modern enterprises, helping organizations manage complexity with streamlined solutions. The company supports clients in optimizing their systems and processes so they can focus on strategic business outcomes. ThriveIT values practical innovation, reliability, and strong customer partnerships. Team members collaborate across disciplines to deliver efficient, user-friendly services and support. The environment encourages continuous learning and professional development in both technical and business domains.
Role Description The Junior Support Engineer is a full-time remote role responsible for assisting customers with technical issues related to software, hardware, and operating systems. In this position, the individual will respond to support tickets, diagnose problems, and perform basic troubleshooting to resolve incidents or escalate them appropriately. Daily tasks include monitoring support queues, documenting solutions, guiding customers through issue resolution, and collaborating with senior engineers on more complex cases. The Junior Support Engineer will maintain clear, professional communication, contribute to knowledge base articles, and help improve support processes to enhance customer satisfaction.
Qualifications
Candidates should possess strong Troubleshooting and Technical Support skills to identify, analyze, and resolve technical issues efficiently.
Candidates should possess solid Customer Support and Customer Service skills to manage inquiries, communicate clearly, and ensure a positive support experience.
Candidates should possess practical knowledge of Operating Systems (e.g., Windows, macOS, Linux) to assist with configuration, updates, and basic system diagnostics.
Relevant skills such as clear written and verbal communication, attention to detail, and effective time management are beneficial.
An associate or bachelor’s degree in IT, Computer Science, or a related field, or equivalent practical experience, is preferred.
Ability to work independently in a remote setting, collaborate with distributed teams, and adapt to new tools and technologies is important.

Work arrangement
Yes