Care Team Manager - Community Health

About Our Client:
The organization operates in the healthcare sector, focusing on delivering community-based care that addresses challenges related to member engagement and effective care coordination. By leveraging technology and community partnerships, the program aims to improve health outcomes and support individuals through coordinated care management.
About the Opportunity:
The CARE TEAM MANAGER - COMMUNITY HEALTH leads a team of Community Guides to deliver high-quality care within a designated market. This role drives team performance, member engagement, and operational success by coaching staff, managing workflows, and fostering relationships with community partners. The position plays a crucial role in ensuring effective care delivery and adapting to organizational growth and change.
Responsibilities:
Hire, onboard, coach, and develop Community Guides
Conduct regular one-on-one meetings for coaching, feedback, and career development
Foster an engaged and accountable team culture in a primarily remote setting
Lead team meetings, case reviews, and continuous learning initiatives
Support Guides in managing complex member situations with trauma-informed care
Monitor workloads and assist Guides in caseload management
Collaborate with cross-functional teams to enhance team effectiveness
Oversee daily care delivery operations within the assigned market
Monitor and analyze performance metrics, quality, and member outcomes
Implement data-driven coaching and operational improvements
Ensure compliance with HIPAA, documentation, and organizational policies
Build and maintain relationships with healthcare providers and community organizations
Champion organizational changes and help the team adapt to evolving priorities
Promote adoption and effective use of technology platforms and tools
Provide occasional member caseload support to maintain connection to member experience
Requirements:
Minimum 3 years of leadership experience in healthcare, social work, behavioral health, or related fields
Proven ability to coach and develop employees
Strong communication and relationship-building skills
Experience utilizing performance metrics and data to drive improvements
Comfort and adaptability with new technology and coaching others on its use
Strong organizational, problem-solving, and prioritization abilities
Ability to thrive in a fast-paced, evolving environment
Experience leading remote or field-based teams
Age 18 or older
Availability to work Monday to Friday during core business hours
Valid driver's license, insurance, and reliable transportation (if field-based)
Ability to comply with patient confidentiality and HIPAA regulations
Ability to lift and carry up to 25 lbs occasionally
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Benefits & Perks:
Competitive salary package
Medical, dental, and vision insurance
HSA and FSA options
401(k) retirement savings with company match
Employee assistance program
Technology stipend
Mileage reimbursement
Accrued paid time off
Paid family and medical leave
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes