Linen Shift Leader

1. Customer Service & Operations
• Is responsible for the smooth running of the Laundry section during the absence of Laundry Manager.
• Ensure that standards of excellence in customer service are maintained and regularly updated.
(Linen provided is clean and to the hotel standard).
• Ensure that guest expectations are anticipated, met at all times and even regularly exceeded.
• Supervise delivery of linen (for the storeroom and distribution of unclaimed lost property.)
2. Maintenance of facilities
• Monitor maintenance of equipment, facility, and grounds through the use of a preventative maintenance plan based on company standards.
• Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.
• Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.
3. Human Resources
• Through proper communication ensure that team members have all the information they require in order to provide excellent customer service at all times.
• Ensure the appropriate employee levels for efficient operations while achieving set employee productivity targets.
• Checking of daily attendance sheet on a regular basis.
• Supervise completion of employee duty rosters and team holiday plans.
• Constantly monitor team morale to ensure that the personnel are kept in an appropriate state
of discipline, motivation and commitment to the objectives of the organisation at all times.
• Identify and ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.
• Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.
4. Health & Safety Practices
• Ensure Occupational Health & Safety Act, local health and safety codes, and company safety
and security policies are met.
• Ensure and maintain that Health and Safety practices are followed at all times.
• Adhere to fire alarm or any emergency statutory procedures in the event of fire.
• Promote energy efficiency and environment and identify improvement to support
Qualification:
• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.
Experience:
• A minimum of 3 years of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
Technical skills:
• Strong interpersonal competence.
• Computer literacy and previous experiences with Opera are an advantage.
• Good organisational and planning skills.
• Good communication skill.
• Be required to ensure quality controls are in place and manage customer service inquiries.
• Fluency in English or another language, written and verbal communication.
• Knowledge of a second language is a plus.

Employment type
Full-time

Work arrangement
No