Customer Support Executive

Job Type: Full-Time (Work From Office Only)
Industry: International BPO / Customer Support
Location: Netaji Subhash Place, Pitampura, New Delhi
Shift: Night Shift – 9:00 PM to 6:00 AM IST
Working Days: Monday to Friday
Experience: 6 Months – 1 Year Minimum
Salary: 2.5LPA - 3.5LPA (Depends On Experience)
Job Description
We are looking for an experienced and customer-focused Customer Service Executive to join our International BPO team. The ideal candidate should have prior experience in customer service and excellent communication skills, with the ability to handle international customers professionally.
Key Responsibilities
Handle customer calls and provide professional and effective assistance.
Understand customer concerns and provide appropriate solutions.
Maintain a high level of customer satisfaction.
Communicate clearly and professionally with international customers.
Follow company processes, guidelines, and quality standards.
Maintain accurate customer and call records.
Escalate complex issues to the appropriate department when required.
Meet individual and team performance targets.
Ensure a positive and professional customer experience.
Requirements
Minimum 6 months – 1 year of experience in Customer Service / International BPO.
Excellent verbal and written communication skills in English.
Comfortable working in a night shift environment.
Good listening and problem-solving abilities.
Professional attitude with strong customer-handling skills.
Ability to work independently as well as within a team.
Candidates with experience handling international customers will be preferred.
Shift & Working Schedule
Shift Timing: 9:00 PM – 6:00 AM IST
Working Days: Monday – Friday
Weekly Off: Saturday & Sunday
What We Offer
Professional international BPO work environment
Growth and learning opportunities
Performance-based incentives
Supportive and professional team culture
Opportunity to work with international customers

Work arrangement
No