Systems Operations Engineer (35858)

Systems Operations Engineer
Location: Portugal – Hybrid
We are seeking a Systems Operations Engineer to support the reliability, security, and ongoing evolution of the infrastructure powering a large-scale customer documentation ecosystem.
The environment includes cloud-hosted services and virtual machines across multiple data centers, using a mix of cloud and virtualized platforms including GCP and other infrastructure technologies.
This role will act as a key technical point of contact for the documentation ecosystem, ensuring stable operations, secure integrations, reliable infrastructure, and a consistently high-quality experience for users and customers.
Key Responsibilities
Operate and maintain Linux servers and services across cloud and virtualized environments, including GCP and on-premises virtual machines.
Manage server user accounts, permissions, access rights, and security compliance.
Install, upgrade, patch, and maintain base software and applications across server environments.
Diagnose and resolve issues across servers, applications, databases, and system integrations.
Perform root-cause analysis and implement long-term corrective solutions.
Administer and optimize PostgreSQL databases, including backup and recovery processes.
Configure, maintain, and support Apache HTTP Server environments.
Support identity and authentication integrations, including Azure SSO, SAML, and OIDC.
Maintain and support Git-based development and operational workflows.
Develop automation, monitoring, and operational tooling using Perl, Python, and shell scripting.
Lead and coordinate new tooling and platform initiatives, including scoping, planning, execution, and stakeholder communication.
Document system architectures, configurations, processes, and operational procedures.
Collaborate closely with product, IT, security, engineering, and documentation teams.
Continuously improve the reliability, security, scalability, and efficiency of the infrastructure environment.
Required Skills & Experience
Strong experience operating Linux servers in cloud and virtualized environments.
Experience working with cloud platforms such as GCP, Azure, or AWS.
Strong scripting skills using:
Perl
Python
Shell scripting
Strong knowledge of SQL and PostgreSQL.
Hands-on experience with Apache HTTP Server.
Practical experience with identity and SSO technologies, including:
Azure AD / Microsoft Entra ID
SAML
OIDC
Experience working with Git-based workflows.
Solid understanding of IT security principles and operational security best practices.
Strong technical documentation and process-management skills.
Experience coordinating or managing technical projects across multiple teams.
Ability to work independently while collaborating effectively with cross-functional stakeholders.
What Will Help You Succeed
Strong troubleshooting and problem-solving skills.
An interest in improving infrastructure, developer workflows, and documentation platforms.
Ability to take ownership of technical issues from investigation through resolution.
Strong communication skills with both technical and non-technical stakeholders.
Excellent attention to detail and a focus on delivering reliable, high-quality solutions.
Ability to manage competing priorities and coordinate initiatives across multiple teams.
Nice to Have
Knowledge of IP or optical networking technologies.
Experience supporting technical documentation platforms or publishing pipelines.
Familiarity with structured content and automated documentation workflows.
Experience supporting infrastructure used by engineering or software-development teams.
, Sam Osman

Work arrangement
Yes