Customer Service Associate Tech Support (33645)

Myticas Consulting is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center (PSC) team. This role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment.
Title: Tech Support/CSA
Contract: W2
Length: 6+ months Contract/Contract to Hire
Rate: $18/hr
Location: Fully remote
Client Location: Chicago, IL/All work done on CST hours
Start Date: 9/21/2026. Training for the first three weeks will be 9:00 AM–6:00 PM, Monday–Friday, Central Time.
Post-training shifts needed: Central Time
11:00 AM–8:00 PM, Monday–Friday
10:00 AM–7:00 PM, Monday–Friday
7:00 AM–4:00 PM, Saturday–Wednesday
Overnight shift options: 4, 10 hour shifts, 11:00pm-9:00am (CST)
Wednesday-Saturday
Saturday-Tuesday
Skills/Experience To Be Successful In This Role
Experience in a high call volume Tier1 or 2 setting
Ability to troubleshoot software, hardware and network issues
Tech support in a college of university setting would be helpful
Experience with Learning Management Systems such as Canvas, Blackboard or Moodle would be helpful
Self-directed learner
Ability to support multiple customers via email, phone and chat
What You’ll Do
Provide Tier 1 technical support for software, hardware, and connectivity issues
Assist with password resets, software installations, VPN setups, and general troubleshooting
Escalate complex issues to senior team members when necessary
Maintain clear, professional communication in both Spanish and English across all customer interactions
Manage support requests via phone, email, and chat simultaneously
Accurately log cases in tools like ServiceNow and Zendesk
What We’re Looking For
Fluency in Spanish and English (written and spoken)
Strong customer service and communication skills
Ability to quickly adapt to new tools, systems, and processes
Team-oriented with a willingness to learn and grow
Flexibility to work 1st or 2nd shift schedules
Why Join Us
Hands-on training and mentoring
Access to a robust internal knowledge base
Opportunities to collaborate with tech experts and leadership
A supportive team environment that encourages growth
If you’re ready for a dynamic support role where no two days are the same, apply now or reach out to learn more.
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Work arrangement
Yes