Vice President of Professional Services

Company Description Edom Capital is a global leader in merchant payment solutions, focused on helping businesses increase profitability by reducing processing fees and enhancing customer service. Through its Deposyt solutions, the company provides tools to minimize friendly fraud without hurting conversions or destabilizing processing relationships. Edom Capital emphasizes transparency and long-term partnership, viewing clients as collaborators rather than account numbers. Its tailored, transparent offerings are designed to fit diverse business models and avoid extreme pricing terms or bait-and-switch tactics.
Role Description The Vice President of Professional Services is a full-time, remote role responsible for leading the strategy, delivery, and continuous improvement of professional services offerings across Edom Capital’s merchant payment solutions. This role oversees consulting engagements, implementation projects, and training programs to ensure clients achieve measurable business outcomes and high satisfaction. Day-to-day responsibilities include directing project portfolios, setting service standards, guiding service methodologies, and collaborating with product, sales, and operations teams to align services with client needs. The Vice President will manage and mentor a distributed team, establish performance metrics, refine business processes, and act as a senior advisor to key clients. This leader will also contribute to executive decision-making, support pre-sales activities, and drive initiatives that enhance service quality, scalability, and efficiency.
Qualifications
Professional Services leadership skills, including experience managing service delivery organizations and developing service offerings.
Business Process Improvement expertise to optimize workflows, define scalable methodologies, and drive operational efficiency.
Consulting capabilities to advise clients on payment solutions, profitability strategies, and risk mitigation.
Project Management skills to oversee complex, multi-stakeholder implementations and ensure on-time, on-budget delivery.
Training experience to design and oversee client and internal education programs that support adoption and performance.
Proven experience in payments, fintech, financial services, or a related industry, preferably in a senior leadership role.
Strong analytical, strategic planning, and decision-making skills, with the ability to use data to guide improvements.
Excellent communication and stakeholder management skills, including working effectively with executive-level clients.
Demonstrated ability to lead remote, cross-functional teams and foster an inclusive, high-performance culture.
Bachelor’s degree in business, finance, technology, or a related field; an advanced degree (MBA or equivalent) is beneficial.

Work arrangement
Yes