Vacation Account Manager

We are looking for a motivated and organized Vacation Account Manager to provide personalized support to clients throughout the reservation process.
The ideal candidate enjoys working with people, communicating professionally, staying organized, and finding solutions based on individual client needs. This position involves managing client accounts, coordinating reservations, maintaining accurate records, and providing ongoing customer support.
Responsibilities
Communicate with clients by phone, email, and virtual platforms
Understand client preferences, requirements, and budgets
Research destinations, accommodations, activities, and available options
Present suitable vacation and reservation options to clients
Assist with reservations and related requests
Maintain accurate client and reservation records
Monitor payments, deadlines, confirmations, and follow-up requirements
Communicate with suppliers and service providers when necessary
Respond to client questions and assist with resolving concerns
Follow up with prospective and existing clients
Maintain Organized Records Within CRM And Other Company Systems
Identify additional services that may be relevant to client needs
Complete administrative and customer-service tasks accurately and on time
Maintain professional communication throughout the client relationship
Qualifications
Strong written and verbal communication skills
Excellent customer service and relationship-building abilities
Strong organizational and time-management skills
Attention to detail and accurate record keeping
Ability to research information and compare available options
Comfortable communicating with clients professionally
Basic computer and digital skills
Ability to learn new software and online platforms
Ability to manage multiple accounts and deadlines
Self-motivated and able to work independently
Reliable, professional, and responsive
Preferred Experience
Experience in any of the following areas is helpful:
Customer Service
Sales
Hospitality
Reservations
Administrative Support
Client Relations
Account Management
Relevant experience is preferred but not required. Training may be provided on company systems, procedures, and tools.
What We Offer
Remote work environment
Training and onboarding
Ongoing guidance and support
Access to company tools and resources
Opportunities to develop customer service, sales, and account-management skills
Flexible scheduling options where applicable
How to Apply
Interested candidates are encouraged to submit an application with an updated résumé. Qualified applicants will be contacted regarding the next step in the selection process.

Work arrangement
Yes