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About the role
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Company Description Axis Bank is the third largest private sector bank in India, offering a comprehensive range of financial services to large and mid-corporates, MSMEs, agriculture, and retail customers. With a network of 5,000 domestic branches and 15,751 ATMs and cash recyclers, the bank provides extensive reach and accessibility across the country. Its international presence spans eight offices and a subsidiary in the UK, focusing on corporate lending, trade finance, investment banking, and wealth management. Established as one of the first new generation private sector banks, Axis Bank has grown steadily with strong asset, advances, and deposit growth. The bank’s scale, diversity of offerings, and consistent performance create a dynamic environment for professionals seeking long-term career development.
Role Description The Government NPS role at Axis Bank in Bhubaneswar is a full-time, on-site position focused on servicing and growing the National Pension System (NPS) business within government and institutional segments. The role involves engaging with government departments and organizations, explaining NPS products, processes, and benefits, and supporting them in onboarding and servicing employees. Daily responsibilities include handling customer queries, managing documentation and compliance, coordinating with internal teams for account opening and transaction processing, and maintaining accurate records and reports. The role also requires monitoring NPS portfolios, ensuring timely contributions and reconciliations, and identifying opportunities to deepen relationships and expand NPS penetration. The position demands a customer-centric approach, strong process adherence, and proactive follow-up to deliver high-quality service and meet business targets.
Qualifications
Candidates should possess strong customer service and relationship management skills, with the ability to engage professionally with government officials and institutional stakeholders.
Candidates should possess solid knowledge of banking and financial products, preferably including NPS or retirement/pension schemes, and an understanding of regulatory and compliance requirements.
Candidates should possess good analytical, documentation, and record-keeping skills to manage contributions, reconciliations, and reporting accurately.
Candidates should possess effective communication skills in English and local language, along with presentation and negotiation abilities for explaining NPS features and processes.
Candidates should possess strong organizational and time-management skills, with the ability to handle multiple accounts, meet deadlines, and work within structured processes.
A graduate degree in finance, commerce, business, economics, or a related field is preferred; prior experience in banking, government business, or pension products will be an advantage.
Candidates should be comfortable working with banking software, MS Office (Excel, Word, PowerPoint), and digital tools for data management and reporting.
Candidates should demonstrate integrity, attention to detail, and a commitment to providing inclusive, unbiased, and high
Work arrangement
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