Account Manager

Company Description Spider Services is recognized as one of the leading suppliers of security and ancillary services in India. The organization provides comprehensive solutions that help clients protect people, property, and critical assets. In addition to security services, Spider Services offers a superior range of fire and life safety equipment and security appliances. The company focuses on quality, reliability, and responsive support to meet diverse client needs. Team members join a growing business committed to safety, service excellence, and long-term client partnerships.
Role Description This is a full-time, on-site Account Manager role based in the Greater Bengaluru Area. The Account Manager will oversee a portfolio of client accounts, acting as the primary point of contact for service delivery, issue resolution, and ongoing relationship management. Daily responsibilities include coordinating security and ancillary services, ensuring contract compliance, monitoring service performance, and preparing regular reports and updates for clients and internal stakeholders. The role involves collaborating with operations teams to align staffing and resources, identifying opportunities to improve service quality, and supporting proposals or renewals. The Account Manager will also contribute to business growth by understanding client needs, recommending appropriate solutions, and maintaining a high level of client satisfaction.
Qualifications
Strong client relationship management and account management skills, with the ability to serve as a trusted point of contact for multiple clients.
Experience in service coordination or operations within security services, facilities management, or related industries.
Proficiency in communication, negotiation, and stakeholder management, including clear written and verbal communication skills.
Solid organizational and time-management abilities, with comfort handling multiple priorities and meeting deadlines.
Analytical skills to interpret service metrics, prepare reports, and recommend improvements to processes and service delivery.
Ability to work collaboratively with cross-functional teams and lead discussions with clients and internal staff.
Basic proficiency with office productivity tools (e.g., spreadsheets, presentations, CRM or account management systems).
Bachelor’s degree in business, management, or a related field, or equivalent practical experience.
Prior experience in security services, fire and safety equipment, or a similar service-oriented environment is an advantage.
Commitment to ethical conduct, customer-centric service, and maintaining confidentiality and compliance with relevant regulations.

Work arrangement
No