Senior Customer Service Advisor

Company Description ANR Business Consulting provides smart, reliable offshore support that helps businesses scale quickly and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions for a wide range of clients. By combining skilled offshore talent with a client-first approach, ANR Business Consulting enables organizations to reduce costs, increase productivity, and stay focused on strategic growth. The team is committed to delivering flexible, scalable business support tailored to each client’s needs, making ANR a trusted long-term partner for operational excellence.
Role Description The Senior Customer Service Advisor is a full-time remote role responsible for handling complex customer inquiries and providing high-quality support across multiple communication channels, including phone, email, and chat. This role includes resolving escalated issues, ensuring timely and accurate responses, and maintaining strong relationships with customers by offering clear, empathetic, and professional assistance. The Senior Customer Service Advisor will monitor customer satisfaction, identify recurring service issues, and collaborate with internal teams to improve processes and service standards. Additional responsibilities include mentoring junior advisors, contributing to training materials, and supporting the development of best practices that enhance overall customer experience.
Qualifications
Demonstrated ability to deliver customer-focused service and maintain high levels of customer satisfaction.
Strong customer support and customer service skills, with experience handling complex or escalated inquiries.
Professional telephone manner and excellent communication skills across phone, email, and chat.
Experience working in a remote environment, with strong time management and organizational skills.
Proficiency with customer service software, CRM systems, and basic office productivity tools.
Ability to analyze customer feedback and propose improvements to processes and service delivery.
Previous experience in a senior or lead customer service role, preferably in a BPO or consulting environment.
Relevant education or training in business, communications, or a related field is beneficial.

Work arrangement
Yes