Front Desk Receptionist

Company Description The Derma Clinics by Dr. Sanchi Gupta is a dermatologist-led clinic in Gurugram specializing in advanced skin and hair treatments. The clinic focuses on both clinical dermatology and aesthetic procedures, offering evidence-based care tailored to individual needs. Clients are supported in enhancing their confidence and embracing their natural beauty through personalized treatment plans. The environment is professional, patient-centered, and designed to deliver transformative yet safe results for a diverse clientele.
Role Description The Front Desk Receptionist role is a full-time, on-site position based at The Derma Clinics in Gurugram. The receptionist will be responsible for warmly greeting patients, managing check-in and check-out processes, and handling appointment scheduling and confirmations. Daily tasks include answering phone calls, responding to inquiries, maintaining patient records, and coordinating with clinical staff to ensure smooth patient flow. The role also involves managing the reception area, handling basic clerical duties, processing payments, and providing clear information about clinic services and policies. The receptionist is expected to deliver a welcoming, efficient experience that reflects the clinic’s professional and caring standards.
Qualifications
Candidates should possess strong Receptionist Duties skills, including greeting visitors, managing appointments, and coordinating front desk operations.
Candidates should possess Phone Etiquette skills to answer calls professionally, route inquiries effectively, and communicate clearly over the phone.
Candidates should possess Customer Service and Communication skills to interact respectfully with patients, address concerns, and provide accurate information.
Candidates should possess Clerical Skills for maintaining records, handling basic documentation, and using office software or clinic management systems.
Prior experience in a healthcare or clinic setting is beneficial, along with a professional appearance and the ability to handle confidential information responsibly.
Ability to work full time on-site in Gurugram, manage multiple tasks, and remain calm and organized in a busy environment.
Basic computer literacy and familiarity with scheduling or billing systems; fluency in English and Hindi is an advantage.

Work arrangement
No