Female Patient Coordinator And Front Office Executive

Company Description Fatima IVF, Fertility & Women’s Centre is a specialized clinic focused on fertility treatment and comprehensive women’s health services. The centre offers patient-centered care in a supportive and confidential environment, guiding individuals and families through fertility evaluations, treatment plans, and reproductive health consultations. A multidisciplinary team of medical professionals works together to provide personalized care and clear communication at every stage of treatment. The clinic emphasizes compassion, professionalism, and respect for all patients seeking fertility and women’s health services.
Role Description The Female Patient Coordinator and Front Office Executive is a full-time, on-site role based at Fatima IVF, Fertility & Women’s Centre in Anna Nagar. This role is responsible for greeting patients, managing front desk operations, and ensuring a smooth flow of appointments and administrative activities. Daily tasks include answering phone calls, providing information, handling appointment scheduling and rescheduling, and coordinating patient check-in and check-out processes. The role also involves maintaining patient records, supporting basic billing and documentation, and liaising with medical staff to ensure timely patient care. The individual in this position is expected to maintain a professional, empathetic, and organized front office environment while safeguarding patient confidentiality and comfort.
Qualifications
Strong front office and administrative skills, including Receptionist Duties and Appointment Scheduling.
Professional Phone Etiquette and clear, patient-focused Communication skills.
Basic understanding of Medical Terminology and willingness to learn clinic-specific procedures.
Ability to manage multiple tasks, prioritize effectively, and maintain accuracy under pressure.
Comfort working in a fertility and women’s health setting with sensitivity and discretion.
Proficiency in using computers, appointment software, and basic office applications.
Previous experience in a medical front office or healthcare setting is preferred.
Minimum high school diploma; additional training or certification in office administration

Work arrangement
No