Amazon Connect Chat Engineer Thursday Drive

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Amazon Connect Chat Engineer
Experience Range: 4 to 8 Years
Location: Pan India
Interview Date: Thursday Online
Must Have:
Amazon Connect Administration & Development
Amazon Connect Contact Flows
Chat & Messaging Workflows
Amazon Lex Chatbots
AWS Lambda
API Integration (REST APIs)
Contact Center Routing & Queue Management
Routing Profiles, Security Profiles, Users
Quick Connects
Contact Control Panel (CCP)
CloudWatch Monitoring
IAM (Identity & Access Management)
IVR & Digital Customer Engagement Solutions
Good to Have:
Genesys Cloud / Genesys to Amazon Connect Migration Experience
AWS Services (S3, DynamoDB, SNS, SQS)
Python or Node.js Scripting
CRM Integrations (Salesforce, ServiceNow, Zendesk)
Contact Center Analytics & Reporting
DevOps / CI-CD Exposure
Essential:
Design and develop Amazon Connect chat and messaging solutions.
Configure Contact Flows, Queues, Routing Profiles, Security Profiles, and Users.
Implement customer chat journeys, routing logic, and self-service capabilities.
Integrate Amazon Connect with AWS Lambda and external applications through APIs.
Develop and maintain Amazon Lex chatbot integrations.
Configure and troubleshoot chat routing, agent desktop, and customer interaction workflows.
Monitor platform performance using CloudWatch and operational dashboards.
Support SIT, UAT, production deployments, and post-production activities.
Collaborate with business stakeholders to gather requirements and deliver scalable contact-center solutions.
Prepare technical documentation and conduct knowledge transfer sessions.
Minimum Qualification:
15 years of full-time education
Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

Work arrangement
No