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About the role
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Job Title: Salesforce Admin
Location: Mumbai/Indore
Exp Range: 2 to 5 years
Role Description
A Salesforce Platform Administrator is responsible for the day-to-day administration, configuration, maintenance, and optimization of the Salesforce platform. The role ensures that Salesforce supports business processes effectively, delivers a positive user experience, and maintains data integrity, security, and system performance.
Key Responsibilities
Salesforce Administration & Configuration
Configure and maintain Salesforce applications, objects, fields, page layouts, record types, and validation rules.
Create and manage workflows, approval processes, flows, and automation solutions.
Customize Salesforce to meet changing business requirements without extensive coding.
User Management & Security
Create, modify, and deactivate user accounts.
Manage profiles, roles, permission sets, sharing rules, and security settings.
Ensure compliance with organizational security and access policies.
Data Management
Maintain data quality, accuracy, and consistency.
Perform data imports, exports, cleansing, and deduplication activities.
Monitor data integrity and implement governance standards.
Reporting & Analytics
Develop and maintain reports, dashboards, and analytics solutions.
Provide insights to business stakeholders through data visualization and KPI tracking.
Support decision-making by delivering accurate business metrics.
System Maintenance & Support
Monitor platform health, performance, and adoption.
Troubleshoot system issues and resolve user-reported problems.
Coordinate Salesforce releases, updates, and enhancements.
Business Process Improvement
Gather and analyze business requirements.
Recommend Salesforce best practices and process improvements.
Collaborate with business users to implement scalable solutions.
Training & Documentation
Train end users on Salesforce functionality and best practices.
Create user guides, process documentation, and knowledge articles.
Act as the primary point of contact for Salesforce-related support.
Integration & Change Management
Support integrations with third-party applications.
Assist in testing, deployment, and change management activities.
Coordinate with developers, architects, and business stakeholders on system enhancements.
Connect on LinkedIn- https://www.linkedin.com/in/isha-bhatt-07056b219/
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