Store Manager

Company Description FORZA MEDI (INDIA) PRIVATE LIMITED is a healthcare-focused company headquartered in New Delhi, India, serving clients in the broader Delhi–NCR region. Located in the Malcha Marg Diplomatic Enclave, the organization operates in a professional, high-compliance environment. The company is focused on delivering reliable medical and healthcare-related products and services to its customers. Team members can expect a structured setting with opportunities to contribute to operational excellence and customer satisfaction. As the business grows, there is potential for career development in store operations and management.
Role Description The Store Manager role is a full-time, on-site position based in Gurgaon. The Store Manager will oversee day-to-day store operations, including opening and closing procedures, inventory management, merchandising, and ensuring the store is clean, safe, and well-organized. This role will lead and coach store staff, assign duties, monitor performance, and support training to maintain high operational standards. The Store Manager will handle customer queries and concerns, ensure a positive customer experience, and implement processes to drive sales and meet performance targets. Additional responsibilities include monitoring stock levels, coordinating with suppliers, managing cash and billing processes, preventing loss and shrinkage, and preparing basic reports on sales, inventory, and customer feedback for management.
Qualifications
Strong customer-focused skills, including Customer Satisfaction and Customer Service, with the ability to handle queries and resolve issues effectively.
Effective Communication skills to interact with customers, guide store staff, and coordinate with management and vendors.
Demonstrated Store Management experience, including supervising staff, managing inventory, overseeing merchandising, and ensuring smooth daily operations.
Knowledge of Retail Loss Prevention practices to minimize shrinkage, ensure accurate cash handling, and maintain compliance with company policies.
Prior experience in retail, pharmacy, healthcare, or similar store environments is preferred.
Ability to use basic POS systems, inventory tools, and office software for reporting and documentation.
Strong organizational skills, attention to detail, and the ability to work on-site full time in Gurgaon.
Relevant diploma or bachelor’s degree in business, retail management, or a related field is beneficial.

Work arrangement
No