Executive

Company Description Startek is a global customer experience (CX) management solutions provider that delivers omnichannel CX, digital transformation, and enterprise technology services for leading brands, from Fortune 500 companies to fast-growing startups. With 40,000 CX experts across 13 countries, Startek combines global reach with local connection to support customers in diverse markets. The award-winning Startek Cloud, a hybrid-cloud platform with integrated AI capabilities, empowers both remote and in-center team members to provide agile, continuous service. Guided by a strong belief in empathy-driven, human-centric experiences, Startek helps organizations close the CX gap and build long-term, profitable customer relationships. For more information, candidates can explore opportunities and company details at www.startek.com.
Role Description The Executive role at Startek in Lucknow is a full-time, on-site position focused on delivering high-quality customer experience and operational support. On a day-to-day basis, the Executive will handle customer interactions across assigned channels, respond to inquiries, resolve issues, and ensure an effortless, empathetic experience at every touchpoint. The role involves following defined processes, meeting performance and quality targets, documenting interactions accurately, and escalating complex cases when required. The Executive will collaborate with team members and supervisors, participate in coaching and training sessions, and contribute to continuous improvement initiatives aligned with Startek’s CX standards. This position requires a professional demeanor, strong communication skills, and a commitment to maintaining service excellence in a fast-paced environment.
Qualifications
Candidates should possess strong communication and interpersonal skills, including clear spoken and written English and the ability to engage empathetically with customers.
Candidates should possess customer service and relationship management skills, with the ability to handle queries, resolve concerns, and maintain a customer-centric approach.
Candidates should possess basic computer proficiency, including the ability to work with CRM tools, contact center applications, and standard office software.
Candidates should possess problem-solving and analytical skills, with attention to detail and the ability to follow processes and comply with quality and compliance standards.
Candidates should possess time management and organizational skills, including the ability to work in shifts, manage workload effectively, and meet performance targets.
Relevant experience in customer support, contact center, or CX roles is preferred; a minimum of a high school diploma or equivalent is required, and a bachelor’s degree in any discipline is an advantage.

Work arrangement
No