VP of Service Delivery

Company Description Moralis Design is a modern, client-focused organization that specializes in delivering tailored design and technology solutions to help businesses improve performance and customer experiences. The company emphasizes collaboration, innovation, and operational excellence to create scalable, high-quality services. Team members work closely with clients to understand their goals and translate them into practical, impactful solutions. Moralis Design values transparency, continuous improvement, and remote-friendly work practices that support flexibility and work-life balance.
Role Description The VP of Service Delivery is a full-time remote role responsible for overseeing end-to-end service delivery operations, ensuring that client commitments are met with high quality and consistency. This role leads service delivery teams, defines standards and processes, and monitors performance metrics to drive efficiency and customer satisfaction. Day-to-day activities include aligning service delivery with organizational strategy, coordinating cross-functional initiatives, resolving escalations, and guiding continuous improvement efforts. The VP of Service Delivery collaborates closely with sales, product, and technology leaders to plan capacity, refine offerings, and support key accounts. This role also involves mentoring leaders, optimizing resource allocation, and implementing governance frameworks that support sustainable growth.
Qualifications
Strong Service Delivery leadership experience, including managing complex client engagements and ensuring consistent, high-quality outcomes.
Proficiency in Business Process Improvement, with a track record of optimizing workflows, defining KPIs, and implementing continuous improvement initiatives.
Advanced Analytical Skills to interpret operational data, identify trends, and make evidence-based decisions that enhance performance and client satisfaction.
Program Management expertise in planning, executing, and overseeing multi-stream initiatives, with effective risk management and stakeholder communication.
Experience with IT Service Management frameworks (e.g., ITIL) and service governance practices suitable for technology-enabled service organizations.
Demonstrated ability to lead distributed, remote teams, foster collaboration, and build inclusive, high-performing cultures.
Excellent communication, negotiation, and relationship-building skills with internal teams and external clients at executive levels.
Background in service-oriented or technology-driven organizations; experience in design, consulting, or digital services is advantageous.
Bachelor’s degree in Business, Operations Management, Information Technology, or a related field; advanced degree or relevant certifications (e.g., PMP, ITIL) are a plus.

Work arrangement
Yes