Director of Client Relations

Company Description East Sunshine Ventures is an early-stage venture capital fund focused on seed and pre-seed investments in Fintech and B2B SaaS companies. Based in Silicon Valley, the firm partners with high-potential founders who are building innovative solutions for the financial services industry. East Sunshine Ventures supports portfolio companies by providing strategic guidance, industry insights, and access to an extensive network of financial institutions and technology leaders. The team is committed to helping founders scale efficiently and responsibly, while driving long-term value and sustainable growth for all stakeholders.
Role Description The Director of Client Relations is a full-time, remote role responsible for managing and strengthening relationships with portfolio companies, investors, and strategic partners. This role includes overseeing client onboarding, maintaining regular communication, and ensuring a high level of satisfaction across all stakeholders. The Director will coordinate check-ins with founders, gather feedback, identify opportunities for value creation, and proactively address issues impacting client experience. Daily activities involve collaborating with investment and operations teams, preparing relationship reports, organizing virtual events or briefings, and supporting investor communications. The Director will also help refine client engagement processes, develop best practices for relationship management, and contribute to the firm’s reputation for responsive and high-quality service.
Qualifications
Strong Business Relationship Management and Client Relations skills, with experience building long-term, trust-based partnerships.
Proven ability to drive Customer Satisfaction through structured engagement, feedback collection, and action planning.
Excellent Communication and Customer Service skills, including clear written and verbal communication and a client-focused mindset.
Experience working with or supporting venture capital, Fintech, B2B SaaS, or financial services organizations is highly beneficial.
Demonstrated ability to work independently in a remote environment, manage multiple priorities, and collaborate effectively across teams.
Strong analytical and organizational skills, with comfort using CRM or relationship management tools and basic data reporting.
Bachelor’s degree in Business, Communications, Finance, or a related field, or equivalent practical experience.

Work arrangement
Yes