Operations & Order Tracking Manager

WE ARE HIRINGOperations & Order Tracking Manager
Location: Chandigarh, India (Remote)
Employment Type: Full-Time
Working Hours: Canadian Eastern Time
Industry: Operations & Business Services
About the Role
We are a Canada-based organization seeking a smart, highly organized, proactive, and results-driven Operations & Order Tracking Manager to oversee daily order tracking, operational coordination, communication, and issue resolution across multiple business locations.
The ideal candidate is an independent thinker with excellent communication skills, strong decision-making abilities, and a problem-solving mindset.
This position requires someone who can take ownership of responsibilities, work with minimal supervision, and ensure that operational issues are resolved efficiently and professionally.
Key Responsibilities
1. Order Tracking & Monitoring
Monitor incoming and outgoing orders across multiple business locations.
Ensure all orders are accurately tracked from receipt through completion and dispatch.
Identify missing, delayed, incomplete, or incorrectly processed orders.
Monitor upcoming deadlines and proactively follow up to ensure timely completion.
Maintain accurate and up-to-date tracking records.
Ensure outstanding orders are followed through until completion.
2. Communication & Coordination
Handle incoming and outgoing business calls professionally and confidently.
Act as the central point of communication between different operational teams and locations.
Communicate issues, delays, and discrepancies clearly to the appropriate departments.
Ensure all communications are accurate, concise, and easy to understand.
Follow up with relevant teams to confirm that instructions are understood and actions are completed.
Escalate critical issues to management with clear explanations and recommended solutions.
3. Issue Management & Documentation
Maintain a centralized log of operational issues, complaints, and discrepancies.
Document each issue with relevant details, dates, responsible parties, actions taken, and resolution status.
Collect, upload, and organize supporting evidence, including photographs, order records, and communication history.
Ensure all incidents are properly documented for future reference and accountability.
Follow up on unresolved issues until satisfactory resolution.
4. Reporting & Performance Monitoring
Prepare accurate and structured weekly operational reports.
Track outstanding orders, delays, discrepancies, and issue resolution.
Categorize issues by location, department, and root cause.
Communicate department-specific issues to the relevant teams.
Identify recurring operational problems and recommend improvements.
Provide management with clear summaries of operational performance and outstanding concerns.
5. Problem-Solving & Decision-Making
Independently assess operational challenges and determine appropriate actions.
Make timely, logical, and well-informed decisions within assigned authority.
Identify potential issues before they escalate.
Take initiative to resolve routine problems without constant management involvement.
Ensure problems are addressed and resolved rather than simply reported.
Required Qualifications & Skills
Fluent English: Excellent spoken and written English, with the confidence to communicate professionally with Canadian business teams.
Clear & Effective Communication: Ability to explain issues clearly, provide concise updates, ask relevant questions, listen carefully, and ensure information is accurately understood by all parties.
Exceptional Organizational Skills: Ability to manage multiple priorities, maintain accurate records, and consistently meet deadlines.
Independent Working Ability: Self-motivated, disciplined, and capable of working with minimal supervision.
Professional & Presentable: Confident, articulate, and professional in appearance, attitude, and communication, including virtual meetings.
Strong Problem-Solving Skills: Ability to investigate issues, identify root causes, and develop practical solutions.
Smart Decision-Making: Strong analytical thinking, sound judgment, and the confidence to make appropriate decisions independently.
Proactive & Accountable: Takes initiative, anticipates challenges, and follows through on responsibilities without repeated reminders.
Attention to Detail: Maintains a high level of accuracy in order tracking, reporting, documentation, and communication.
Technical Proficiency: Comfortable using Microsoft Excel, Google Sheets, email, and digital tracking systems.
Relevant Experience: Previous experience in operations coordination, logistics, order management, customer service, or business administration is preferred.
Work Requirements
Must be based in India.
Must be available during Canadian Eastern Time business hours.
Reliable high-speed internet connection and computer.
Quiet, professional workspace suitable for business calls and virtual meetings.
Ability to maintain strict confidentiality of business and client information.
Commitment to a long-term professional opportunity.
What We Offer
Long-term career opportunity with a Canada-based organization.
Full-time remote working arrangement.
Professional and collaborative work environment.
Opportunity to take ownership of operational processes.
Career development and growth based on performance.
International business experience.
Who We Are Looking For
We are looking for someone who is intelligent, confident, organized, and resourceful, with the ability to manage responsibilities independently.
The successful candidate will demonstrate:
Clear, confident, and professional communication.
Strong organizational and time-management skills.
Independent thinking and sound decision-making.
A proactive approach to identifying and solving problems.
Accountability and ownership of assigned responsibilities.
The ability to follow through until issues are fully resolved.
This is not simply a call-handling or data-entry position. We are looking for a professional who can take responsibility, make smart decisions, communicate effectively, and contribute to the smooth functioning of daily operations.
How to Apply
Interested candidates should submit their updated resume along with a brief introduction highlighting their relevant experience, English communication skills, and ability to manage responsibilities independently.
If you are a confident problem-solver who takes initiative, communicates clearly, and enjoys taking ownership of results, we encourage you to apply.

Work arrangement
Yes