Customer Service Representative (Remote) - 259293

Remote Customer Service Representative
Pay: $16.50/hour
Start Date: November 20, 2026
Schedule: Full-time, 40 hours per week, Monday–Friday
Hours: MUST have open availability between 8:00 AM and 8:00 PM EST (40 hours per week, 8 hours per day)
Training Schedule: 9:00 AM–5:30 PM EST
Location: Fully Remote – Equipment Provided
Position Overview:
We are seeking a dependable and customer-focused Pharmacy Customer Service Representative to support a healthcare organization specializing in pharmacy benefit services, prescription access, and pharmacy network support. This role primarily involves handling inbound calls from members and clients, answering questions, resolving service-related issues, and maintaining accurate records.
The ideal candidate has strong communication skills, attention to detail, and a passion for helping others in a healthcare-focused environment. Candidates should be comfortable working in a metrics-driven call center environment and learning new computer systems.
This is a fully remote opportunity, and equipment will be provided.
Key Responsibilities:
Inbound Customer Service: Handle primarily inbound customer service calls, assist members with inquiries, and provide timely, professional support.
Issue Resolution: Serve as a primary point of contact for member questions and troubleshoot pharmacy network issues to ensure a positive customer experience.
Call Management: Manage approximately 50 calls per day, with calls averaging around five minutes each.
Outbound Follow-Up: Make outbound follow-up calls as needed and direct inquiries to the appropriate department or team member.
Data Entry and Documentation: Update member eligibility records, document customer interactions, and process service requests accurately using internal computer systems.
Administrative Support: Assist with new client onboarding, enrollment updates, account adjustments, filing, mailings, and other administrative tasks.
Team Collaboration: Work closely with colleagues and supervisors to support daily operations and maintain service quality.
Training Support: Participate in training and learn the organization's systems, procedures, and customer service processes.
Required Qualifications:
Excellent active listening skills and professional phone etiquette.
Strong written and verbal communication skills.
Ability to manage a consistent call volume in a metrics-driven environment.
Strong attention to detail and organizational skills.
Ability to work collaboratively with team members and supervisors.
Adaptability and willingness to learn new systems, procedures, and processes.
Self-motivated, enthusiastic, and customer-service-oriented attitude.
Dependable attendance and punctuality.
Basic computer proficiency and ability to navigate multiple software applications.
Open availability to work shifts scheduled anytime between 8:00 AM and 8:00 PM EST, Monday through Friday.
Ability to successfully complete required pre-employment screenings, including a drug screen and background/exclusion checks.
Preferred Qualifications:
Previous experience in healthcare, medical customer service, pharmacy services, or as a Pharmacy Technician.
Familiarity with pharmacy networks, prescription services, or healthcare administration.
Proficiency with Microsoft Office applications.
Previous experience in a call center or high-volume customer service environment.
Schedule and Training:
Fully remote position; equipment will be provided.
Full-time schedule of 40 hours per week.
Monday through Friday.
Business hours are 8:00 AM–8:00 PM EST.
Candidates must have open availability to work scheduled shifts within the full operating window.
Training schedule: 9:00 AM–5:30 PM EST.
Calls are handled primarily through RingCentral.
Compensation:
The pay rate for this position is $16.50 per hour.
Anticipated Start Date: November 20, 2026
Remote Work Eligibility:
Due to employment restrictions, candidates residing in the following states are NOT eligible for this position:
Alaska
California
Delaware
Hawaii
Idaho
Iowa
Montana
Nebraska
Nevada
New Mexico
Oregon
Rhode Island
South Dakota
Wyoming
If interested in hearing more, we encourage you to apply! If you’re applicable, we will give you a phone call with further details!

Work arrangement
Yes