Customer Success Manager w/ Commercial Construction Experience

About the Role
The Customer Success Manager w/ Commercial Construction Experience is responsible for ensuring contractor customers achieve maximum value from the organization's software platform. This role manages specialty contractor accounts through onboarding, adoption, full rollout, and ongoing account growth, functioning as a coach, project manager, consultant, and product specialist.
Key Responsibilities
Manage specialty contractor customer relationships from initial launch through full adoption, ongoing growth, and contract renewal.
Train and onboard end users, assist with pre-sales software pilots, and partner with customer executive contacts to drive continued platform adoption.
Collaborate internally with sales, marketing, and product teams to maximize revenue and product opportunities.
Participate in weekly customer success strategy meetings to evaluate targets and performance metrics.
Take part in product feedback and feature request review cycles to communicate user needs and prioritize software enhancements.
Deliver demonstrations of new product features.
Sync regularly with sales to coordinate customer onboardings, address client issues, and develop strategic account plans.
Qualifications
3+ years of relevant industry or role experience.
Commercial construction experience with a background managing Change Order Requests (such as a Project Manager, Project Engineer, or similar role).
Proven track record of successful project management and relationship building.
Strategic mindset combined with strong attention to operational detail.
Demonstrated ability to influence, challenge conventional approaches, and guide stakeholders.
Strong cross-functional collaboration skills, with experience working alongside sales, marketing, product, finance, legal, and post-sales leadership.
Excellent verbal and written communication skills.
Role Details
Location: United States
Employment Type: Full time
Work Model: Flexible remote work
Compensation and Benefits
Competitive market-rate salary
Equity
Subsidized health, dental, and vision insurance

Work arrangement
Yes