Payroll Support Manager

About the Opportunity
The organization is seeking a Payroll Support Manager (Corrections) to lead a team responsible for investigating and resolving complex historical payroll issues across multiple payrolls, tax quarters, jurisdictions, payments, and filings. This is a people and operations leadership role focused on driving team priorities, capacity, performance, escalation management, and day-to-day operating rhythms, while partnering closely with a technical subject matter expert counterpart.
This is a full-time role open to candidates in the United States.
Key Responsibilities
Own the team's day-to-day operating rhythm, including priorities, queue health, resource allocation, standups, escalation paths, and SLA performance.
Manage and develop a team of experienced payroll operations specialists through coaching, regular feedback, performance management, and career development.
Maintain visibility into team performance and identify risks, bottlenecks, and emerging trends before they escalate.
Partner with the team's senior subject matter expert to turn technical expertise into repeatable processes, documentation, and expanded team capability.
Manage complex operational escalations and coordinate appropriate technical or cross-functional partners when deeper expertise is required.
Collaborate closely with leadership across Support, Filing, Tax Operations, Product, and R&D on cross-functional matters.
Serve as a strategic partner to the department head regarding team strategy, staffing, performance metrics, and operational decisions.
Required Qualifications
4 to 6+ years of experience in operations, technical support, support operations, client service, or a similarly execution-heavy environment.
Background working in a startup or high-growth company environment.
Track record of formal people management, including hiring, managing team growth, coaching performance, and organizing teams around shared metrics.
Experience directly managing a team, setting clear standards for outcomes, and guiding how work is executed.
Strong operational judgment with the ability to assess competing priorities, capacity constraints, SLAs, customer impact, and risk to make decisive operational decisions.
Strong communication skills with the ability to translate between team-level details and leadership-level framing for different audiences.
Ability and drive to gain fluency in a specialized technical domain on the job, with comfort managing team members who may initially possess deeper subject matter expertise.
A demonstrated bias toward building durable systems and improving underlying processes when recurring issues arise.
Preferred Qualifications
Familiarity with payroll or payroll tax.
Experience in fintech, payments, financial operations, or another regulated or technically complex domain.
Location and Work Arrangements
The role can be performed remotely, on a hybrid schedule, or based in-office in New York City or San Francisco.
Remote work requires the ability to perform all responsibilities without disruption while maintaining quality, productivity, and effective communication.
Periodic participation in team offsites and company events is required throughout the year.
Equal Opportunity and Legal Notices
The organization is an Equal Opportunity employer. Employment decisions are made without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Qualified applicants with criminal histories will be considered in a manner consistent with applicable federal, state, and local laws.
Reasonable accommodations are available for candidates with disabilities throughout the recruiting process.
The organization participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm authorization to work in the United States. E-Verify is not used to pre-screen applicants.

Work arrangement
Yes