Relationship Manager

Company Description Home builders is a growing real estate and construction organization focused on delivering quality residential projects in and around Mumbai. The company is committed to creating reliable, well-designed homes that meet the needs of a diverse range of buyers. With a focus on transparency and customer satisfaction, home builders aims to build long-term trust with clients and partners. Team members collaborate across sales, construction, and customer service to ensure a smooth experience from initial inquiry through possession. The work environment values professionalism, integrity, and a strong customer-first mindset.
Role Description The Relationship Manager is a full-time, on-site role based in Mumbai, responsible for managing and strengthening client relationships throughout the home-buying journey. In this role, the individual will serve as a primary point of contact for prospective and existing customers, responding to inquiries, sharing project details, and guiding clients through booking, documentation, and post-sale processes. Day-to-day tasks include coordinating site visits, maintaining timely follow-ups, resolving customer issues, and ensuring clear communication between clients and internal teams such as sales, finance, and operations. The Relationship Manager will also support customer retention initiatives, gather feedback, and help identify opportunities to improve service quality and client experience. This role requires a proactive approach, strong interpersonal skills, and the ability to work in a fast-paced, client-facing environment.
Qualifications
Strong client-facing and relationship management skills, with the ability to build trust and maintain long-term customer partnerships.
Excellent communication skills in English and local languages (verbal and written), including clear, professional presentation and negotiation abilities.
Organizational and time-management skills to handle multiple clients, follow-ups, and documentation with attention to detail.
Comfort working on-site with cross-functional teams and familiarity with basic office software (e.g., email, spreadsheets, CRM tools).
Prior experience in real estate, housing finance, or customer service in a similar client-facing role is preferred.
Bachelor’s degree in Business, Commerce, Marketing, or a related field, or equivalent practical experience.
Demonstrated problem-solving skills, customer-centric mindset, and the ability to work ethically in a high-stakes environment.

Work arrangement
No