Medical Virtual Assistant - Lab Results & Patient Coordination

About Our Client:
The organization is a primary care medical practice operating three locations in Long Island, New York. It has a team comprising 10 providers and around 40 staff members, managing a high volume of patients across its sites.
About the Opportunity:
The MEDICAL VIRTUAL ASSISTANT - LAB RESULTS & PATIENT COORDINATION role supports the follow-up process for lab and imaging results, patient communication, scheduling, and clinical administrative coordination. The position ensures provider-reviewed results and instructions are accurately communicated to patients, schedules necessary follow-ups, and maintains thorough documentation. This role plays a key part in facilitating smooth patient-provider communication and managing clinical administrative workflows.
Responsibilities:
Review provider-documented instructions for lab and imaging results.
Communicate provider-reviewed results and instructions to patients.
Assist patients with administrative next steps based on provider directions.
Identify when patients require appointments or provider follow-up.
Avoid providing independent diagnoses or medical advice.
Speak with patients regarding follow-up needs, testing, referrals, and appointments.
Schedule follow-up appointments per provider requests.
Coordinate additional testing, referrals, or repeat labs/imaging.
Document patient interactions and updates accurately in the EHR system.
Maintain confidentiality and healthcare documentation standards.
Escalate clinical questions or concerns to providers when necessary.
Coordinate with providers and team members to ensure patient follow-up.
Requirements:
Medical Assistant experience required; primary care experience preferred.
Experience communicating lab or imaging results without clinical interpretation.
Strong patient communication skills over the phone.
Proficiency in EHR documentation; AdvancedMD experience preferred.
Experience with scheduling and patient coordination.
English fluency required; Spanish-English bilingualism preferred.
Ability to provide necessary background clearances before onboarding.
Suitable technical setup for remote work, including reliable computer, internet, headset, and webcam.
Pay Range and Compensation Package:
Salary ranges from $5 to $6 hourly depending on experience.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes