Vice President of Strategic Operations

Company Description HARLAND & COMPANY FINANCIAL LLP is a financial services firm headquartered at Prospect House, Prospect Business Park in Leadgate, Consett, United Kingdom. The company operates within the broader financial sector, serving a diverse portfolio of clients and business partners. Its location in a well-established business park reflects a professional environment focused on sustainable growth and operational excellence. Team members collaborate across functions to deliver reliable financial solutions and support informed decision-making for clients.
Role Description The Vice President of Strategic Operations is a full-time, remote leadership role responsible for driving operational excellence and long-term business performance across the firm. This position oversees core operational functions, ensuring that processes, resources, and technologies align with organizational goals and regulatory requirements. Day-to-day responsibilities include leading cross-functional initiatives, managing operational budgets and performance metrics, optimizing P&L outcomes, and improving customer service delivery models. The role also involves developing and executing strategic plans, prioritizing and overseeing key projects, and partnering with senior leadership to identify growth opportunities and operational efficiencies. The Vice President will mentor and guide operational teams, establish best practices, and ensure consistent, data-driven decision-making that supports the company’s financial and client service objectives.
Qualifications
Strong Operations Management and Project Management skills, with experience overseeing complex, cross-functional initiatives.
Demonstrated expertise in P&L Management, including budgeting, forecasting, and driving profitability.
Proven ability to develop and execute Strategic Planning efforts that align operations with long-term business goals.
Background in Customer Service optimization, with a focus on service quality, client satisfaction, and process improvement.
Extensive experience in senior operational or strategic leadership roles within financial services or a related industry.
Ability to work effectively in a remote environment, with strong collaboration, communication, and stakeholder management skills.
Advanced analytical and problem-solving capabilities, including comfort with data-driven decision-making and performance metrics.
Bachelor’s degree in Business, Finance, Operations Management, or a related field; an MBA or equivalent advanced degree is preferred.
Experience leading change management initiatives and implementing new systems or processes across distributed teams.
Commitment to ethical practices, regulatory compliance, and continuous improvement in operational standards.

Work arrangement
Yes