Customer Service Representative (English)

Lisbon, Portugal | On-site
About The Role
We are looking for an English-speaking Customer Service professional to join our team in Lisbon. In this on-site role, you will provide high-quality support for advertising products, resolve complex queries, and contribute to an outstanding customer experience in a fast-paced advertising tech environment.
Key Responsibilities
Actively seek initiatives to enhance service and improve the overall user experience
Handle and resolve end-to-end product troubleshooting and customer support for client advertising products via email and chat channels
Own and drive query resolution through collaboration with in-house Product Operations & Engineering groups for generic, technical, or product queries
Drive overall Customer Satisfaction metrics, ensuring service quality through the case journey and providing regular updates across touch points
Drive adherence to service levels across channels and achieve best-in-class productivity, impacting resolution times for end customers
Partner with in-house technical specialists to educate advertisers on product features and common issue types
Requirements
Fluent English proficiency
Mandatory experience in paid campaign management
Degree in Marketing or a related field
Experience in Digital Marketing
Experience in a Contact Center or Service program for an Advertising Tech company
Fluency with social media products and a basic understanding of digital advertising
Strong customer service-oriented skills
Ability to work effectively as a team member and independently
How To Apply
Apply now or send your CV directly to: ali.darwish@cbtalents.org

Work arrangement
Yes