Live opening · Posted 14 hours ago
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About the role
Description supplied by the original job listing.
Responsibilities
Client Service
Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations
Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales
Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division
Financial Management
Achieve revenue, profitability, quality, speed of delivery and productivity targets
Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
Ensure proper pricing and contracts are completed and approved according to company policies and guidelines
Manage the cost of jobs within present budget restrictions
At least 5 years Market Research experience in consumer research.
Associate Direct experience in FMCG industry is more preferable
Experience in managing a sizable research team with P& L responsibility
Expert knowledge of research techniques and methodologies
Detail-oriented team player with good problem-solving and project management skills
Persistent & tireless to coaching and developing people
Willing to work under high pressure
Employment type
Full-time
Work arrangement
Hybrid
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