Customer Service Specialist

Company: Kheewa Incorporation
Employment Type: Full-Time
Work Mode: Virtual
Location: Work From Home
Experience: 0–3 Years
Contact: 9872577500
ompany Description Kheewa Incorporation specializes in business development consulting for Micro, Small, and Medium Enterprises across the Indian region. The company supports clients with tailored strategies to drive growth and improve overall business performance. In addition to consulting, Kheewa offers promotion and portfolio management services to help organizations strengthen their market presence. The team is focused on delivering practical, results-oriented solutions that align with each client’s goals and long-term success.
Role Description The Customer Service Specialist is a full-time remote role responsible for supporting clients and prospective customers through phone, email, and online channels. This role involves addressing inquiries, resolving issues, and providing clear information about Kheewa’s consulting, promotion, and portfolio management services. The specialist will document interactions, follow up on outstanding requests, and ensure a smooth and positive experience throughout the customer journey. Daily activities include maintaining accurate records, escalating complex cases when needed, and collaborating with internal teams to improve service processes and client satisfaction.
Qualifications
Strong Customer Support and Customer Service skills, with the ability to handle inquiries and resolve issues effectively.
Experience improving Customer Satisfaction and enhancing overall Customer Experience.
Professional Phone Etiquette, including clear communication, active listening, and courteous interaction.
Excellent verbal and written communication skills in English; additional regional language skills are an advantage.
Comfort working remotely, with reliable internet access and the ability to manage time and tasks independently.
Basic proficiency with CRM or helpdesk tools and standard office software.
Previous experience in consulting, business services, or working with MSME clients is beneficial.
Relevant education or training in business, communications, or a related field is preferred.

Work arrangement
Yes