Thai Speaking Claims Lead

Job Title: Claims Management Process Lead – Thai Speaking
Employment Type: Full-Time, Permanent
Location: Philippines
Work Setup: Work From Home (Occasional onsite attendance required)
Shift: Morning Shift (9:00 AM–6:00 PM or 12:00 NN–9:00 PM)
Job Summary
We are looking for an experienced Thai-speaking Claims Management Process Lead to manage Thailand-specific claims validation, issue resolution, stakeholder coordination, and process improvement activities.
Key Responsibilities
Handle Thailand-specific claims validation and issue resolution.
Coordinate with Thailand stakeholders on governance, escalations, and process-related matters.
Support audits, User Acceptance Testing (UAT), project activities, and Level 1 (L1) coordination.
Support process changes and stakeholder engagement.
Ensure timely resolution of claims-related issues and effective communication with stakeholders.
Demonstrate leadership and coordination skills.
Requirements
Minimum 5 years of experience in Thailand-specific claims validation and issue resolution.
Thai language proficiency at B2–C2 level and good English communication skills.
Experience in stakeholder coordination, governance, and escalation management.
Knowledge of audit, UAT, project support, and L1 coordination.
Strong leadership, communication, and problem-solving skills.
Must be based in the Philippines and available for occasional face-to-face meetings, knowledge transfer (KT), and special town halls.
Preferred Candidate Profile
Foreign nationals eligible to work in the Philippines.
Filipino candidates with C1-level Thai communication skills.

Work arrangement
Yes