Delivery Specialist

Company Overview
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies, and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.
Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following multiple funding rounds, including a $650 million Series E round in 2021 and a $150 million Series F round in 2024 led by TPG, the company is valued at approximately ~$3 billion and is backed by Accel, SoftBank Vision Fund 2, CPP Investments, and other leading global investors.
Overview of the Role
Reporting to the Senior Program Delivery Manager, the Delivery Specialist will play a key role in supporting the delivery operations for a portfolio of senior executive programs in partnership with top-ranked universities.
This role is responsible for providing high-touch operational support in the efficient delivery of courses to a global audience of senior executives. The successful candidate will have excellent customer service skills, attention to detail, and the desire and ability to work in a fast-paced educational tech environment.
Key Responsibilities:
● Canvas LMS Setup and Quality Assurance (Primary Focus): Set up and maintain course instances on Canvas, including content uploads, Learning Session Space (LSS) creation, and course communications. Launch live course instances on time, in line with defined SLAs. Perform quality checks, and resolve or escalate issues to maintain content accuracy.
● Course Progress Tracking: Monitor course progress on Canvas, proactively identify risks, delays, or errors, and escalate to the relevant stakeholders in a timely manner.
● Content Change Management: Work with the Design team to raise and implement change requests to course content within set deadlines.
● Live Session Coordination: Create and execute live session schedules, coordinate with facilitators, and support run of show planning in line with program timelines.
● Program Readiness: Confirm readiness of enrollments, content, and communications before launch, while managing competing priorities across programs.
● Participant Support: Support Delivery Managers with assignment extensions, completion status inquiries, and escalation triage.
● Enrollment and Record Management: Maintain accurate participant records, including approved deferrals, withdrawals, and elective changes, and communicate updates where required.
● Completion Tracking and Reporting: Track participant progress, completion status, and live session attendance, and share updates with internal stakeholders.
● Stakeholder Coordination and Issue Escalation: Collaborate with Program Delivery, Learning Design, and LMS/Tech teams. Route issues appropriately, flag recurring themes, and suggest process improvements.
● Administrative Support: Follow SOPs, join kick-off calls, support contract creation, and keep internal documents up to date.
Qualifications:
● 3-4 years of related administrative experience, preferably in an educational environment.
● Strong experience working with Canvas (LMS)
● Solutions-oriented experience supporting customers, clients, or students in resolving issues that are impacting their performance or satisfaction.
● Outstanding written and verbal communication skills.
● Highly detail-oriented and possesses the self-initiative to manage tasks efficiently, ensuring deadlines are met.
● Strong prioritization, time-management, and organizational skills.
● Tech savvy, proficient in MS Office suite.
● Supportive team player.
● Open to feedback and adaptable to a fast-paced work environment.
● Experience in the following systems is a plus: Airtable and LMS upload.
● Availability during US (Eastern Time) working hours to ensure daily connection with US-based team. Preferred working hours: 1 pm IST to 9:30 pm IST.

Work arrangement
Yes